Career Opportunities — Europe

Below is a sample of current opportunities that are available:

Account Manager, Southern Europe

Role description:

The role will be reporting to the Territory Manager, Southern Europe and assist with:

Primary Responsibilities:

Servicing of existing Partner Accounts
Acquisition of new Partners
Support of Key Accounts
Support of Marketing
Post processing of Events

This position requires:

Native speaker of Spanish or Italian, fluent speaking of both
Very good English skills
In depth knowledge of the Hosting Market
Strong Sales skills
Technical Understanding of Parallels Products
Ability to serve small Hosters and large Telcos

For immediate consideration, please send an email to .

Important: The subject field of your email should include "Account Manager, Southern Europe".

Technical Account Manager

Role definition

Parallels is looking for an outstanding Technical Account Manager in Munich or London to join our support team and assist with both technical and strategic help in using Parallels products. Focus of this position is to be a single POC driving and advocating partner initiatives that deliver higher stability, higher partner satisfaction, all while driving MRR goals.

Key Duties:

Exceed customer expectations as their key resource within Parallels
Maintain current functional and technical knowledge of the entire Parallels product line
Manage and drive competing requests across simultaneous client engagements
Provide clear and constructive product feedback to Parallels Product Management teams based on customer requirements
Help to document best practices in developing and deploying Parallels solutions to select customers
Function as a front-line technical resource for "best practice" and informal customer questions

Some of the functions a TAM performs for their customers include: http://www.parallels.com/support/tam/

Conducting a consultative review of your existing IT infrastructure to determine how Parallels technology can best help you
Reviewing your implementation plans and making recommendations in line with best practices
Identifying potential technical or business obstacles and suggesting solutions
Providing updates on Parallels’ strategic and product roadmaps
Providing access to Parallels product experts when needed
Putting you at the front of the queue for product upgrades and new releases
Conduct quarterly site visits and delivering quarterly reviews that summarize support issue trends and identify opportunities for improvement.

Requirements:

At least 8+ years experience in customer-facing positions in support, technical account manager, sales account management or other role
Experience with modern software development methodologies, with emphasis on software and hardware architecture, and infrastructure design and development
Strong analytical skills regarding technical and project management issues
Flexible to be on-call via a company provided mobile device to respond to high-severity customer issues during non-standard business hours
Strong organizational skills with an ability to manage competing client demands
Ability to interact and communicate with multiple levels of people including CxO
Excellent communications and interpersonal skills including presentation skills
Ability to travel up to 30 percent of the time, including internationally
Bachelor’s Degree required or equivalent industry experience

Language skills:

German & English (fluently)
Other European languages are an advantage

Please send your resume and cover letter to including "Technical Account Manager" in the subject line and the location you are applying for to ensure consideration.

Thank you for considering Parallels for an exciting, challenging and rewarding career!

Director, Customer Support

Role definition

Parallels is looking for the right candidate to create and lead our Hoster support offering. The Director, Global Hosting Support will define and operationalize support offerings for customers using Parallels products such as Parallels Plesk Panel and Parallels Virtuozzo Containers. You will partner closely with marketing, sales and product engineering to understand the competitive support landscape. You will then design an overall services strategy and roadmap that support the sales and marketing strategies within budget constraints. You and the matrixed support management team that you’ll interact with will be responsible for driving a new support business model that will help to scale these offerings. Additionally, you will interact with Parallels hosting partners and customers to understand their business needs as it relates to support.

Responsibilities

Create and lead the implementation of support offerings across Parallels
Work directly with internal and external customers to meet tight deadlines and address escalations
Manage and take accountability for KPI’s (key performance metrics) related to Parallels Support teams
Partner closely with Sales and Marketing teams to jointly resolve strategic customer issues
Create and manage, in partnership with other support leaders, a well-regarded support organization
Effectively influence others in support management and in different divisons to deliver exceptional results
Participate in and lead cross group teams towards a shared vision and specific business goals
Lead and present at regular executive reviews of your team’s strategy and progress
Act as the global business owner for this support business, including global scorecard reviews with executive management
Communicate effectively with product engineering to prepare support offerings that are ready when the products change and innovations effect the ways that our partners and customers use our products

Qualifications

7-10 years of experience managing within a technical support environment
Strong relationship management skills and experience building strategic partnerships across many different groups
Superb collaborator who can find common ground amongst different agendas and lead cross-group teams to exceptional results
Strong and direct communication skills are an absolute must. The candidate needs to be able to communicate clear direction across mediums and varied, cross-cultural audiences
A natural curiosity and strategic capacity to understand industry trends and internal pressures to build an effective strategy that enables business results and competitive advantage in the marketplace.
A demonstrated history of hard work, have a documented record of high achievement and be motivated to deliver great results while making those around them better.
The candidate must be able to work independently in ambiguous, cross-culture and changing environments, and have the ability/willingness to learn and change quickly
Knowledge of the Hosting industry and an understanding of Parallels product offerings in this space such as Parallels Plesk Panel, Parallels Virtuozzo Containers or Parallels Billing Automation-Standard is preferred
BA/BS is required
International Travel will be required (25%)

Please send your resume and cover letter to including "Director, Customer Support" in the subject line and the location you are applying for to ensure consideration.

Thank you for considering Parallels for an exciting, challenging and rewarding career!

Project Manager – Professional Services Delivery

Position Overview

This position reports into the professional services organization with responsibility for all aspects of planning and delivering professional services contracts to the customer.

Candidates must have demonstrated experience working as a project or program manager for a technology company where the solution requires the delivery of professional services.

Candidates are expected to have a working knowledge of technology and be comfortable in defining both business and technical delivery plans. Candidates must be able to understand, plan and manage all aspects of work needed to successfully adopt a solution, place into production and operationally transfer to the client.

Preference given to candidates with experience working with solutions involving software configuration and customization using customer provided hardware platforms, especially with hosting, cloud services or ERP type solutions.

Preference given to candidates with delivery experience spanning enterprise accounts to smaller mid market accounts. Candidates must be able to be able to differentiate and adjust delivery approach approaches based on type of accounts.

Candidates must demonstrate experience in working all aspects of professional services delivery including:

Sales team engagement – pre and post sale
Project definition – pre and post sale
Project initiation - internal and external
Project execution and closeout – internal and external

Essential Job Functions

Define and negotiate appropriate scope
- Determine scope needed to deliver solution
- Reconcile and negotiate scope with sales, customer
Successfully initiate projects internally and externally
- ID and secure required resources internal, customer
- Develop and communicate project plan
- Lead kickoff and launch the project
Manage a portfolio of ongoing delivery projects
- Monitor a portfolio of delivery engagegments
- Plan and manage ongoing work
- Provide status to customers, stakeholders
- Manage and negotiate ongoing delivery issues
Maintain Project Administration functions
- Ensure PSA system, project artifacts current
- Support audit, revenue recognition requirements
Contribute to Project Management and Delivery body of knowledge
- Build or contribute to tools, techniques and methodology

Requirements

At least 5 years’ experience at a technology vendor delivering post sales professional services
Understand end to end process used by companies to acquire, implement, deploy strategic software technology solutions
Formal Project Management training [Certificate in Project Management] or PMI or similar certification
Readiness to travel up to 25%
Fluency in the English language

Please send your resume and cover letter to including "Project Manager - Professional Services Delivery" in the subject line and the location you are applying for to ensure consideration.

Thank you for considering Parallels for an exciting, challenging and rewarding career!

Operations Director, Professional Services

Role Definition

The new position of Operations Director will work across the team and the company to assist running and driving the day to day Operational needs in Professional Services. This role will work closely with the VP, WW Professional Services, Regional Directors in Professional Services, and the partners in Sales Operations across the globe on any and all day to day operational requirements in the business.

Responsibilities

Creates and manages key ongoing Operational Processes for global and geo directors including Resource capacity management, Project Forecasting, analysis and reporting.
Own the Professional Services on line management tools and vendors.
Order and Revenue Operations Support for global director and geo directors (new project bookings, global backlog list, project revenue and Forecasting, price lists and SKU’s
Own the Professional Services back office processes & legal forms process owner- owns / maintains all standard documentation and revisions as needed
- SOW, RFP, RFI, signoffs
- Other processes as needed/created
Maintains PS knowledge base
- Owns technology used by global organization to store / update / access IP items like tools, templates, etc
- Enables access to authorized SI’s who are authorized to them

Qualifications

5-8 years of Professional Services experience within a software/and or consulting with a background in software/technology. Web Hosting is preferred. Operational background is strongly preferred.
Experience with managing and/or implementing Project Management software
Experience working in a global setting with global customers (internally and externally)
Experience in process methodology creation and working cross functionally to ensure alignment with key stakeholders
The ability to drive change and influence internal and external key stakeholders
The ability to have an operational mindset and work with leadership to create a longer term strategy
BA/BS required – MBA preferred

Please send your resume and cover letter to including "Operations Director, Professional Services" in the subject line and the location you are applying for to ensure consideration.

Thank you for considering Parallels for an exciting, challenging and rewarding career!

Sr. Functional Analyst – Business Applications - Western Europe/Russia

Role Definition

The Sr. Functional Analyst of Business Applications will play a key role in high-profile corporate initiatives aimed driving operational excellence in Financial Operations and IT. In this role, you will manage relationships with key stakeholders and internal customers in Finance, Sales Operations and Marketing throughout the organization World-wide. Your experience with Enterprise Solutions and Business Intelligence Tools, coupled with your strong understanding of Accounting, Finance and Operations is your path to success in providing management with critical business information. This position reports directly to the Sr. Manager of Business Applications and will be located in Schaffhausen.

Key Responsibilities

Primary resource for managing the Company’s ERP solutions in Europe, Russia, and Asian Pacific Offices by providing technical and functional support to end-users.
Collect, review and manage end-user reported issues relating to ERP and other enterprise applications in compliance with the Company’s Internal Control Policies and SOX requirements.
Manage and support financial consolidation and forecasting application initiatives
Design and develop key management reports for Senior Management and Financial Operations using Enterprise-wide reporting tools
Prepare design documents, business cases and procedure documentation to meet SOX requirements
Assist Sr. Manager of Business Applications with major IT implementation and integration projects involving world-wide HRIS, Spend Management, CRM and ERP applications.
Lead and document business requirements and functional design for a variety of business operations projects.
Work with Business Units in defining User-Acceptance Testing Processes and Requirements
Empower end-users through instruction and functional knowledge transfer
Identify opportunities and make recommendations to solve business problems.
Additional duties as assigned.

Qualifications

Bachelor’s degree or equivalent in Business, Accounting, Finance, Information Technology or other related field. MBA is desired, but not required.
Strong understanding of major business processes including:

Quote to Cash
Procure to Pay
Hire to Termination
Customer Service

Strong Written and Verbal communication skills. English and Russian language skills required. The ability to speak German is highly desirable.
Minimum 5 years of experience with Tier 1 or Tier 2 ERP Applications, in the areas of System Migration and Configuration, ETL Processes, End-user Training, User-acceptance Testing and Issues Management.
Expert-level proficiency with SQL Reporting Tools such as SQL Reporting Services, Crystal Reports or similar tools.
Familiarity with International Accounting Standards including IFRS, GAAP (US and Russian), with specific knowledge in Software Revenue Recognition and VAT/GST standards highly desired.
Experience with Hyperion Essbase or similar tools are highly desirable.
Familiarity with Project Management methodologies. PMP Certification a plus.
Knowledge of SDLC methodologies with strong skills in writing Business Requirements, Design and Functional Specifications documents.
Must possess a valid passport and are eligible to enter the Russian Federation.
Must be eligible to work in Switzerland. Ability to travel about 25% per year.

Please send your resume and cover letter to including "Senior Functional Analyst" in the subject line and the location you are applying for to ensure consideration.

Thank you for considering Parallels for an exciting, challenging and rewarding career!

Billing & SKU Analyst

We are looking for a Billing & SKU Analyst (m/f) to its Finance Team in Schaffhausen, Switzerland.

Primary Responsibilities:

Daily billing, order and SKU processing
Analysis of partner contracts in terms of billing related issues
Process billing related to customer requests
Analysis of existing SKUs

This position requires:

Knowledge in billing processes & SKUs, ideally in an IT company
2-3 years’ experience in business administration
Educational background in international accounting is an advantage
Good Excel skills
Experience with web based applications
Ability to reason and affinity for detailed operations
Openness to new processes
Resoluteness and assertiveness
Reliability
A self-motivated and independent worker
Fluent German and English language skills

Please send your resume and cover letter to including "Billing & SKU Analyst (m/f)" in the subject line and the location you are applying for to ensure consideration.

Thank you for considering Parallels for an exciting, challenging and rewarding career!

Sr. Market Development Manager

We are looking for a Sr. Market Development Manager (m/f) for our team in Germany (Munich).

Role description:

We are seeking an experienced Senior Market Development Manager to lead the go-to-market strategy and execution for our European Service Provider business. The successful candidate will be driven by a fast paced environment and must be able to work independently on execution elements while also acting as a team player others can rely on to deliver on-time with quality results. Required skills include the ability to drive marketing plans from creation to execution with high-profile accounts. In depth understanding of go-to-market best practices for Telcos and other large service providers is highly desired.

Primary Responsibilities:

The Senior Market Development Manager will be responsible for the go-to-market strategy and execution including ownership of the plan and budget for specific accounts for appropriate coverage across our panel, server virtualization and automation products for the hosting and cloud services provider audience. This role will require synchronizing with the Service Provider business strategy and working closely with Product Marketing and Business Development groups to insure strategic initiatives are supported.

You will additionally produce best practices guides and reusable go-to-market templates and tools that can be leveraged in future work worldwide.

This role will also potentially drive and execute co-marketing campaigns and associated communications across North and South America.

This position requires:

BS/BA degree, plus MS/MA/MBA preferred
5+ years of experience in software marketing, with specific expertise developed in the service provider business which targets SMBs
Strong oral and written communication abilities.
Ability to work closely with top marketing and sales executives at Parallels most key strategic partner accounts
A passion for outstanding campaign and partner marketing
Very good English and German skills

Please send your resume and cover letter to including "Sr. Market Development Manager" in the subject line and the location you are applying for to ensure consideration.

Thank you for considering Parallels for an exciting, challenging and rewarding career!