Parallels Business Automation Standard allows USONYX to increase customer satisfaction
by activating customer service within one hour
ASIA PACIFIC – March 28, 2011 – Cloud services enablement leader, Parallels, today announced that it has helped USONYX to increase productivity by 20 per cent and reduce customer support calls by 20 per cent since deploying Parallels Business Automation Standard (PBAS). USONYX, a leading web hosting service provider in the Asia Pacific region, selected PBAS after a thorough evaluation process.
“Parallels caught our attention,” said Martin Chan, USONYX’s Chief Operating Officer. “We were impressed by how easily we could launch new cloud services with PBAS. Its interface was very intuitive and user friendly, and we knew we had found what we were looking for.” USONYX recognized that automation would play a strategic role in achieving its goals. The company searched for the right solution based on three criteria: a user-friendly, feature-rich interface; 24 x 7 local support; and competitive pricing.
A 14-year veteran in the web hosting business with operations in Singapore, Malaysia, Australia, Japan and Hong Kong, USONYX wanted to differentiate itself in an extremely competitive marketplace by providing a complete customer service experience. This meant positioning itself as a centre of excellence in customer service, technical support and go-to-market capability.
Parallels Business Automation Standard helped USONYX achieve its goal of customer service excellence by increasing customer satisfaction by activating customer service within one hour.
“We continue to have great confidence in Parallels. What we saved on productivity, time and money also enabled us to channel our resources into developing innovative solutions, from enhancing our customer service to minimizing downtime. It really helps when you have a partner like Parallels that has always provided us with a quick and highly efficient technical support system,” Chan said.
"For us, a happy customer is a loyal customer, and many customers have proven so by continuing with our services," he added.
Parallels Business Automation Standard is a true hosting business automation solution which automates the online storefront, provisioning and billing services to USONYX end users. PBAS also enhanced the delivery of USONYX’s hosting service resulting in quicker turnaround times, less human errors and effective and efficient online store systems.
“Web hosts have literally thousands of clients on their servers, each with its own hosting needs. Best-in-class web host providers use automation to fine tune the services delivered to each client without straining the resources of the company,” said Jan-Jaap Jager, Vice President of Parallels Asia Pacific.
"The key to ensuring lasting customer satisfaction is fast, reliable service. PBAS is engineered with that end goal in mind,” he added. “It is a carrier-grade business and operations automation solution that provides service providers the broadest automation offering to enable the fastest time-to-market for hosting, automation and SaaS solutions and streamline their IT and business operations."
About USONYX Pte Ltd
USONYX is a company of Clara Online, Inc. which has been in business since 1997. Their experiences enabled them to develop tools and programs to respond to changes and continue to offer customers high quality and comprehensive hosting plans. Their world-class fully automated infrastructure, multi-homed network and 24x7 technical support enable customers and partners to develop and sustain a strong web and email infrastructure without costly investments in hardware, software and IT staffing. Thousands of enterprises today rely on USONYX as the gateway to global businesses, customers and networks.
Parallels is a global leader in virtualization and automation software that optimizes computing for consumers, businesses, and Cloud services providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with more than 700 employees in North America, Europe, and Asia. For more information, please visit www.parallels.com.