Technical requirements and frequently asked questions.
Most tablets and phones running Android 4.0 and later
iPad mini, iPad 2 or later, and iPad Air running iOS 7 or later
iPhone 4s and later, running iOS 7
PC or Mac
PC running Windows 8.1, Windows 8, or Windows 7
Mac running OS X Mavericks (10.9), OS X Mountain Lion (10.8), or OS X Lion (10.7)
Installation of Parallels Access is a two step process. The Parallels Access Agent is downloaded from the Parallels website and the Parallels Access App is available for download at the Apple App Store or Google Play Store. Complete instructions can be found here.
If you are running a Virtual Machine on your Mac, do not install Parallels Access in the VM but complete the installation on your Mac hard drive.
You are required to have a Parallels Account in order to download and install Parallels Access. For instructions on how to create an account or reset your password, please visit KB116662.
When you log into Parallels the first time from your device, you will be required to build a user account and password. You will receive a confirmation email that your account has been successfully created. If you have an existing account and have registered already a copy for Parallels Desktop for Mac, you can log in with the same credentials and do not have to create a new account.
You can also register directly in Parallels Access by tapping the Register button at the bottom of the welcome screen.
Registration instructions can be found here.
To change your password or registered email address or if you have forgotten your password, click here for assistance.
Parallels has created short tutorial video's to help you get started Parallels Access. To view a list of videos, please visit KB116956.
Parallels has created video tutorials to assist with your most frequently asked questions.