Support Code: Get your code

Parallels Desktop for Mac allows you to seamlessly run both Windows and Mac OS X Mountain Lion applications side-by-side with speed, control and confidence.  Click below for frequently asked questions, documentation and other helpful tools to get the answers you need.

Frequently Asked Questions

  1. Customers who purchased and activated Parallels Desktop 10 for Mac between July 29, 2015 and October 15, 2015 are eligible for an upgrade to Parallels Desktop 11 for Mac at no charge. Eligible customers will be automatically sent their upgrade key to the email address used during registration. For complete details on the Tech Guarantee 2015, please visit this page.
  2. For information on how you receive your no-charge upgrade key for Parallels Desktop 11 for Mac, please visit KB123275.
  3. Parallels Desktop 8 for Mac End-of-Life statement is located at KB123274
  1. Learn more about benefits of Parallels Desktop for Mac Pro Edition in KB123296.
  2. If you would like to upgrade your current Parallels Desktop copy to Pro Edition, visit KB123159 for more information.
  3. To learn about headless mode in Parallels Desktop Pro Edition visit KB123298.
  4. Pro Edition allows you to debug guest OSes and Windows apps with just a click. Visit KB123299 to learn more.
  5. Now you can use virtual machine names as DNS names. Visit KB123300 to learn how.
  1. Does Windows come pre-installed with Parallels Desktop for Mac? Windows is not included with your purchase of Parallels Desktop for Mac. Windows can be purchased directly from Microsoft or retail stores. Please visit KB9003 for additional information.
  2. Will Parallels run on my current Mac hardware? A full list of system and hardware requirements can be found here
  3. Can I use my license on multiple Macs? Parallels licenses are valid only on one Mac per license. For more information, please reference http://www.parallels.com/about/eula/.
  4. Do you have discounts for Students/Education Staff/offer academic licenses? Yes. For more information on Education licenses, please visit KB113630.
  5. Is there a trial version of Parallels Desktop for Mac I can evaluate before purchasing? Yes, Parallels offers a free 14 day trial at http://trial.parallels.com/
  6. I currently use VMware Fusion and am interested in switching to Parallels. Information about switching to Parallels Desktop for Mac can be found here.
  7. What bonus software comes with Parallels Desktop for Mac? Visit KB123282
  1. To install or upgrade to Parallels Desktop 11 for Mac see KB123279
  2. To upgrade Parallels Desktop to Pro Edition see KB123279
  3. To register your copy of Parallels Desktop 11 for Mac see KB123277
  4. To activate your full license copy of Parallels Desktop 11 for Mac see KB123221
  5. To activate your upgrade license Parallels Desktop 11 see KB123222
  6. Does Windows come with my purchase of Parallels? Windows is sold separately from your Parallels software. Please visit KB9003 for additional information.
  1. To register your copy of Parallels Desktop 11 for Mac see KB123277.
  2. To upgrade Parallels Desktop to Pro Edition see KB123159.
  3. To activate your full license copy of Parallels Desktop 11 for Mac see KB123221.
  4. For instructions on upgrade to Parallels Desktop 11 from previous versions see KB123222.
  5. Does Windows come with my purchase of Parallels? Windows is sold separately from your Parallels software. Please visit KB9003 for additional information.
  1. Easy guided steps for installing Windows in Parallels Desktop for Mac can be found at KB123284
  2. How do I launch Windows from Parallels Desktop for Mac? See KB115170.
  3. What are virtual machine profiles in Parallels Desktop 11? To learn how to set your profile and which is best for you, see KB123294.
  4. Can I migrate my current Windows PC to a Parallels Desktop for Mac virtual machine? Yes, for instructions on how to migrate your Windows PC, visit KB115007.
  5. How to install Quicken, MS Office or other software in Windows virtual machine. See KB119310.
  6. Which networking mode (Bridged, Shared or Host-Only) should I prefer for the virtual machine? See KB4948.
  7. How to install Parallels Tools? See KB123295.
  8. Parallels Desktop sharing tools. See KB122567.
  9. What is Coherence Mode? I cannot find my Windows Desktop/applications or see my open files. See KB4670.
  1. I lost my Parallels Desktop for Mac key. See KB115424.
  2. Unable to start Parallels Desktop: Troubleshooting Parallels Desktop start issues. See KB113990.
  3. A program for Windows does not work: troubleshooting third-party software issues. See KB112983.
  4. Cannot install Parallels Tools. See KB8969.
  5. Troubleshooting issues related to migrating a PC to Parallels Desktop for Mac Virtual Machine. See KB113269.
  6. How to terminate a frozen virtual machine. See KB6338.
  7. Windows Login Password required after Windows update installation in the Virtual Machine. See KB114193.

Tutorials for Parallels Desktop 11 for Mac

How to install Parallels Desktop 11 for Mac
How to install Parallels Desktop 11 for Mac
Read More
How To Install Windows 10 on Your Mac
How To Install Windows 10 on Your Mac
Read More
How to create a VM from Bootcamp
How to create a VM from Bootcamp
Read More
How To Move PC apps and files to your Mac
How to move PC apps and files to your Mac
Read More
Use Cortana on a Mac with Parallels Desktop
Use Cortana on a Mac with Parallels Desktop
Read More

Contact Support

Support Code: Get your code

All Parallels Desktop products come with free phone and chat support for 30 days after registration. Email support is available for up to 2 years from the product release date.

Prior to contacting Parallels Customer support, you must first:

Register your product

If you did not complete registration when you installed the product, click on the Parallels Desktop Menu and select “Register Product…” For additional registration options, please visit KB122646.

Request a Support Code

A valid Support Code is required to contact Parallels Technical Support. To find your Support Code, click on the Help Menu and select “Request Support”. If you have not yet registered for a Support Code, please visit KB6837.

Contact Us

If you are calling with a question on your purchase, refund or price adjustment and purchased your copy from the Parallels Online Store, please click here for assistance.

Toll-free: +1 888-811-2489
International: +61 280-144-742

Note: At this moment we provide Phone, Chat and Email support in English only.

If you registered your product over 30 days ago and would like phone support with a Parallels Support representative, Phone Support incidents can be purchased directly from the Parallels Online Store for $19.95. Once your order has been received and processed, one of Parallels Desktop Support Engineers will contact you to assist you with your concern.

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Documentation

Document Name Format
Readme for Parallels Desktop RTF | PDF
Getting Started with Parallels Desktop PDF
Parallels Desktop User's Guide HTML | PDF | ZIP
Parallels Transporter Agent User's Guide PDF
Parallels Desktop Pro Edition Command-Line Reference PDF | ZIP
Parallels Python API Reference PDF | HTML | ZIP
Parallels C API Reference PDF | CHM | HTML | ZIP
Parallels Virtualization SDK Programmer's Guide PDF | CHM | HTML | ZIP

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