Parallels Desktop for Mac Enterprise Edition

With the Enterprise Edition, IT departments can support the Macs that business units want, while maintaining compliance to company standards. Click below for frequently asked questions, documentation and other helpful tools to get the answers you need.

  1. 1.
    How do I contact Parallels for more information about Parallels Desktop for Mac Enterprise Edition?

    Please complete the online form at to have a member of our sales team contact you.

  2. 2.
    How can I get support if I have an issue?

    If you are a Parallels Desktop for Mac system administrator, please contact the Parallels Support team with the Support code that you received when you enrolled in the program.  If you are not, please contact your system administrator directly to resolve the issue with Parallels Desktop.

  3. 3.
    I am a Parallels Desktop Enterprise customer; do I need to register my product key with Parallels?

    No, you will not need to complete any additional registration steps for Parallels Desktop Enterprise Edition.

  4. 4.
    How do I upgrade to Parallels Desktop 9?

    For instructions on how to upgrade to Parallels Desktop 9 for Mac, please refer to KB116993.

  5. 5.
    Where can I find more information about Parallels Desktop 9 for Mac features?

    Please check the following KB article to learn more about Parallels Desktop 9 for Mac: kb117014.

  6. 6.
    How can I reclaim Virtual Machine hard disk space?

    To learn how to easily reclaim hard disk space in your virtual machines please refer to KB114654.

Technical Documentation

Choose the type of documentation you desire from the left-hand column and then click on the format you need in the right-hand column to download a document.

Document Name Format
Readme for Parallels Desktop RTF | PDF
Getting Started With Parallels Desktop PDF
Parallels Desktop User's Guide HTML | ZIP | PDF
Parallels Transporter Agent User's Guide ZIP
Parallels Python API Reference ZIP
Parallels Desktop Enterprise Edition Mass Deployment Guide ZIP | PDF
Parallels C API Reference CHM | ZIP | PDF
Parallels Command Line Reference Guide ZIP | PDF
Parallels Virtualization SDK Programmer's Guide CHM | ZIP | PDF
Running Parallels Desktop as Server PDF

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Parallels Product Support is available after registering your support code in My Account.

Self Service Resources

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Critical and Urgent:

Service Alert for Windows XP Users – April 8, 2014!

After April 8, 2014, support and security updates for Windows XP will no longer be available from Microsoft. This will leave your XP VM unprotected from viruses and malware when it is connected to the internet. Upgrade options are available from Microsoft here. Information on how to upgrade your VM once you have a new Windows license can be found at KB120737. Parallels Desktop will continue to work with Windows XP but it is highly recommended that you upgrade your Windows OS system prior to April 8, 2014. Please visit/contact Microsoft Support with any questions.

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