With the Parallels Management Suite for SCCM you can easily extend your existing SCCM system, processes and skills to full manage and secure Macs and their virtual machines. Click below for frequently asked questions, documentation and other helpful tools to get the answers you need.

1. 1.

   How can I get support if I have an issue?

   Simply fill out the request support button in the upper right side of this page. A support representative will contact you after you submit your request.

2. 2.

   What does the Parallels Management Suite for SCCM do?

   The Parallels Management Suite for Microsoft SCCM (2007/2012) extends your existing SCCM infrastructure, tools and skills to also manage Macs. The first offering in the suite, Parallels Management-Mac gives you the same management capabilities you have for PCs, simply extending them to Macs.  It also takes advantage of Apple technologies like FileVault 2 to encrypt the Mac hard drive, and can deploy and manage Parallels Desktop for Mac and it's virtual machines.

3. 3.

   Pre-sales Questions: Does the Parallels Management Suite for SCCM...

   • Do I need to run Parallels Desktop for Mac to use this? No. The Parallels Management Suite can manage Mac OS X profiles with or without Parallels Desktop for Mac.
   • Does the Parallels Management Suite manage iOS devices like iPads? No, not currently, but a plug-in to manage iOS devices is planned.
   • What versions of Mac OS X is this compatible with?  It is compatible with Mac OS X versions 10.6x, 10.7x and 10.8x.
   • Can I use the Parallels Management Suite with SCCM 2012 SP1 or JAMF, or will they conflict? All three products can work simultaneously, there is no conflict between them.
   • Is there a trial version of Parallels Management Suite that I can evaluate before purchasing?  Please contact us for more information on setting up a Proof of Concept to evaluate the suite.
   • Can the Parallels Management Suite also manage VMware Fusion virtual machines?  Not yet, but we do plan to add this capability in the future.
4. 4.

   How does the Parallels Management Suite manage company owned and BYOD Macs?

   You can create different device collections in SCCM based upon employee or company owned Macs, then create and deliver different configuration baselines to each of the collections.

5. 5.

   What is involved in installing the plug-in?

   The plug-in installs directly from a Windows installer (.exe) file on the SCCM server. Then an agent is installed on each Mac that you want to manage.  Similar to the way that SCCM manages PCs, the agent allows each Mac to communicate with the SCCM server.

Choose the type of documentation you desire from the left-hand column and then click on the format you need in the right-hand column to download a document.