Parallels Plesk Support


Did you know that Parallels offers free installation/migration/upgrade support to Plesk 12 for valid license owners? Learn more >>

For Website Owners

Do you have a website hosted on the Internet? Website hosting service providers use Parallels Plesk software to help them manage their servers.

Parallels does not host any websites or provide website hosting service.

For questions about your website or website hosting service, you should contact your service provider

Find your service provider

For Server Owners

Do you use Plesk software to help you manage your server?

If you purchased your Plesk license from a server provider, we recommend contacting them first for support. 

To continue with opening a ticket with Parallels, click here: Open ticket 

For Parallels Partners

Are you an existing Parallels Partner at the Bronze, Silver, Gold, or Platinum level? You may use your partner Support Code to open a ticket.

Open ticket

Can’t find my support code?

Please refer to: http://www.parallels.com/support/code/

Can’t find my license key?

Please refer to http://kb.parallels.com/5211

Parallels Lifecycle Policy

To facilitate your long term planning details, Parallels Plesk lifecycle policies are published at http://www.parallels.com/support/policy/plesk-lifecycle/

Self Service Resources

Connect with fellow Parallels users. For information on specific Parallels products, see the appropriate product forums.

Join the open Plesk community to talk about hosting with Plesk.

Find the answers to most popular questions related to Plesk and its managed services.

Search our database of articles for known solutions.

Get to know Parallels products product features, how to operate them and how to use them.

Two separate marketing, sales and technical programs - one for Service Providers and one for Developers (ISVs).

Vote for your favorite features on User Voice.

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Note: Support systems under maintenance mode within 10pm-11pm PDT (UTC -0800) time on April 20th.

Please try out our self-service resources first before contacting support.
Request submission is possible but you may expect delay in system response on incident creation.