Have you ever had to configure an email account on an iPhone? If you have, you'll know all too well how frustrating and time consuming it can be, especially if you've got to configure email accounts on a series of iPhones. Here at 2X, we're into making the time you spend fiddling around on mobile devices just that little bit easier.

Picture this scenario: You have been tasked with configuring email accounts on 20 iPhones. Without 2X MDM, you would have to personally handle all those phones. What if some of those iPhone are being used by your colleagues and they're out and about? How are you supposed to configure and email account if the phone isn't physically with you? How about this scenario - your CEO calls and asks you to configure an email account on his/her iPhone. The problem is you're in London and he or she is in New York City. No need to panic - you can remotely configure an email account on an iPhone or iPad in a breeze with 2X MDM.

So how do you remotely configure an email account on an iPhone? Firstly, the user has to provide the IT administrator with his or her credentials, or in everyday speak, their email address and password. If the user doesn't have any email credentials, the IT administrator can create the account. Once the account has been created, the IT administrator is then free to remotely deploy the email account on the user's iPhone or iPad.

Let's take a look at the below example where we use a Gmail account.

Remotely Configure an Email Account for an iPhone or iPad

To remotely configure that account on your iPhone, follow these simple steps:

  1. Log in to your 2X MDM account by going to admin.mobiledevicemanager.com. If you don't have an account, you can sign up for a free 5 device account here.
  2. Select the Devices node on your left and click on the device that you want to configure the account for. in our example, we're about to configure an email account on an iPhone called 2X iPhone.
  3. Select the email tab to and click on Add Account to create your new email account.
  4. Fill in the fields provided in the Account Information section:
    1. Account Description: this is the account name (2X Testing) as it will appear on your device. You can call it anything you want. Some Gmail users name it "My Gmail Account".
    2. Account Type: this is the type of the email account you're going to use for all your incoming emails. You can select from either an IMAP or POP account.
    3. User Display Name: This is name that will be shown as the senders name whenever you send an email to someone.
    4. Email Address: Type the email address of the account that you want to configure (3cxtesteriphone@gmail.com).
  5. We'll now configure the Incoming Email settings section:
    1. Email Server: In this section you need to add the address of the email server for your incoming emails. In this example, we selected a POP account and since Gmail is our email provider, the address is pop.gmail.com.
    2. Port: This is the port that the mail server expects to receive the emails from. It's 995 for Gmail.
    3. User Name: This is the first part of your email address, therefore in this example it is 3cxtesteriphone.
    4. Authentication Type: Select how you will authenticate yourself on the email server. Since most email providers use passwords , that's what we've chosen too.
    5. Password: Type your email account's password that you use to log in. Make sure you store your password in a safe place. I recommend KeePass.
    6. Use SSL: SSL stands for Secure Socket Layer and is a collection of cryptographic protocols used to provide communication security over the internet.
  6. I know, all of this looks really technical. I assure you it's not. Simply ask your email provider for any information such as the Port they use of the POP Server Address. Most email providers happily give you this information on their sites.
  7. That's the incoming email settings done. Now we'll look at how to configure the Outgoing Mail section:
    1. Email Server: Write the address of the email server for your outgoing emails. The outgoing mail address for Gmail is smtp.gmail.com.
    2. Port: This is the port that the mail server expects to receive the emails from. It's 465 for Gmail.
    3. User Name: This is the first part of your email address, therefore in this example it is 3cxtesteriphone.
    4. Authentication Type: Select how you will authenticate yourself on the email server. Since most email providers use passwords , that's what we've chosen too.
    5. Password: Type your email account's password that you use to log in. Make sure you store your password in a safe place.
    6. Use SSL: SSL stands for Secure Socket Layer and is a collection of cryptographic protocols used to provide communication security over the internet.
  8. The option Use Only in Mail makes sure you can only send an outgoing email from your account only if you use the iOS email application (in case you have multiple email accounts configured on your device).
  9. Once these settings are configured, click Add to add and configure the account on your iPhone remotely.
  10. Congratulations! You now know how to configure an email account on an iPhone!


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