Parallels Desktop para Mac

O Parallels Desktop para Mac permite que você execute lado a lado os aplicativos Windows e OS X Mountain Lion com velocidade, controle e confiança.  Clique abaixo para ver as perguntas frequentes, a documentação e outras ferramentas úteis para obter as respostas que você precisa.

Search Knowledgebase for Parallels Access

Frequently Asked Questions

  1. Informações sobre como trabalhar com os aplicativos em seu iOS ou Android podem ser encontradas em KB116697.
  2. Para dicas sobre configurações para garantir o melhor desempenho do Parallels Access, acesse KB116685.
  3. Para ajustes de mouse e uso com gestos no Parallels Access, acesse KB116729.
  4. Para configuração de seu teclado e atalhos do teclado, acesse KB116705.
  5. Informações sobre como usar as funções arrastar e soltar podem ser encontradas em KB116731.
  6. Como posso ligar meu computador em estado de baixa energia através do meu dispositivo (Wake-on-LAN) KB122033

A Parallels criou um vídeo tutorial rápido para ajudá-lo a começar a usar o Parallels Access. Para visualizar a lista de vídeos, acesse KB116956.

  1. Meus aplicativos não estão sendo exibidos no App Launcher. Acesse KB116697.
  2. Como mudar para uma visualização menu/desktop tradicional no meu dispositivo iOS ou Android? Por favor, visite a KB116702.
  3. As funções do Parallels Access não funcionam quando me conecto em meu computador ou em minha Máquina Virtual? Por favor, visite a KB116710.
  4. A resolução da minha tela fica fora de sincronização após desconectá-la do Parallels Access.  Para reiniciar a resolução da tela, acesse KB116698.
  5. Problemas de som e alto-falante no meu dispositivo iOS - KB116700.
  6. Como habilito a acessibilidade para aplicativos no OS X 10.9 Mavericks? Por favor, visite a KB116418
  7. Não consigo logar o Parallels Access em computador com Windows. Por favor, visite a KB116660.
  8. Como posso excluir um computador da minha lista? Por favor, visite a KB118500 para mais detalhes.
  1. How do you purchase Parallels Access? Monthly and annual subscriptions to Parallels Access can be purchased directly from within Parallels Access, the Parallels Online Store or through the Apple App Store. Android subscriptions are only available through the Parallels Online Store. Please visit KB116724 for instructions on how to purchase.
  2. I received a notification that my subscription is expiring, how can I renew it? Once your subscription is within 24 hours of ending, a Buy Now button will appear both on your iPad and in your My Account page. Click on Buy Now button on your device or on Buy Subscription on My Account page. See KB116820 for complete instructions on renewals.
  3. I have a question on my purchase, who do I contact? KB116724 contains contact details based on where you purchased your subscription to Parallels Access.
  4. Can I purchase on the Parallels website? Please see KB119197 for details on purchases.
  5. How do I get a refund for my Parallels Access subscription? Subscriptions to Parallels Access are non-refundable for the duration of your subscription period. To manage your subscription or disable auto-renewal of your monthly/annual subscription please follow the in-app instructions listed at KB116725.
  1. Information on how to work with applications on your your iOS or Android can be found in KB116697.
  2. For tips on settings to ensure the best performance of Parallels Access, please visit KB116685.
  3. For mouse settings and using mouse gestures in Parallels Access, please visit KB116729.
  4. For setting up your keyboard and keyboard shortcuts, please visit KB116705.
  5. How to use drag and drop features can be found at KB116731.
  6. How can I wake up my sleeping computer from my device (Wake-on-LAN) visit KB122033

Parallels has created short tutorial video's to help you get started Parallels Access. To view a list of videos, please visit KB116956.

  1. My apps are not showing in App Launcher.  Please visit KB116697.
  2. How do you switch to a traditional desktop/menu view on my iOS or Android device? Please visit KB116702.
  3. Parallels Access features are not working when I connect to my computer or Virtual Machine? Please visit KB116710.
  4. My screen resolution is out of sync after disconnecting from Parallels Access.  To reset your screen resolution please visit KB116698.
  5. Sound and speaker issues on my iOS device - KB116700.
  6. How do I enable accessibility for apps in OS X 10.9 Mavericks? Please visit KB116418
  7. Parallels Access cannot log in to a Windows computer. Please visit KB116660.
  8. How do I delete a computer from my list? Please visit KB118500 for details.

Parallels Access Videos

Configuring Parallels Access Settings on your iPad
Navigation and Controls within Parallels Access
Basic and Advanced Gestures within Parallels Access
How to Switch Between Running Applications on Parallels Access
How to Copy and Paste with Parallels Access
How to Switch View Modes in Parallels Access

Need More Help?

The best place to find answers on Parallels Access is to visit our Knowledge Base.

Connect with fellow Parallels users. For information about Parallels Access, see the appropriate forum.

Contact Support

Parallels Access support is available by phone and email once you have installed, registered and activated your product.

Contact Us

Note: At this moment we provide Phone and Email support in English only.

Toll-free: +1 888-811-2489
International: +1 703-579-0156

Contact Us

Documentation

Document Name Format
Parallels Access Users Guide PDF