Parallels Desktop for Mac Enterprise Edition

With the Enterprise Edition, IT departments can support the Macs that business units want, while maintaining compliance to company standards. Click below for frequently asked questions, documentation and other helpful tools to get the answers you need.

Frequently Asked Questions

1. How do I contact Parallels for more information about Parallels Desktop for Mac Enterprise Edition?

   Please complete the online form at http://www.parallels.com/products/desktop/enterprise/request-info to have a member of our sales team contact you.

2. How can I get support if I have an issue?

   If you are a Parallels Desktop for Mac system administrator, please contact the Parallels Support team with the Support code that you received when you enrolled in the program. If you are not, please contact your system administrator directly to resolve the issue with Parallels Desktop.

3. I am a Parallels Desktop Enterprise customer; do I need to register my product key with Parallels?

   No, you will not need to complete any additional registration steps for Parallels Desktop Enterprise Edition.

4. How do I upgrade to Parallels Desktop 8?

   For instructions on how to upgrade to Parallels Desktop 8 for Mac, please refer to this article: http://kb.parallels.com/114623.

5. Where can I find more information about Parallels Desktop 8 for Mac features?

   Please check the following KB article to learn more about Parallels Desktop 8 for Mac: http://kb.parallels.com/114669.

6. How can I reclaim Virtual Machine hard disk space?

   To learn how to easily reclaim hard disk space in your virtual machines please refer to the following article: http://kb.parallels.com/114654.

7. My keyboard does not work in Coherence after I upgrade to Parallels Desktop 8. What do I do?

   Please refer to the following article to address this issue: http://kb.parallels.com/114701.

Technical Documentation

Choose the type of documentation you desire from the left-hand column and then click on the format you need in the right-hand column to download a document.

Parallels Lifecycle Policy

To facilitate your long term planning details, Parallels lifecycle policies are published at http://www.parallels.com/support/policy/.