The Parallels Tech Guarantee has ended as of October 31, 2012  for eligible purchases.  Upgrade requests had to be filed via our online portal by November 15, 2012.  Please visit our online store if you wish to purchase a copy of Parallels Desktop 8 for Mac.

Customers who purchased a copy of Parallels Desktop 7 for Mac from an authorized reseller on or after July 25, 2012 are eligible to request an upgrade to a new version of Parallels Desktop for Mac at no additional cost, subject to certain conditions.

The conditions covering eligibly for an upgrade include:

• Upgrade to the next version of Parallels Desktop at no additional cost if you purchase Parallels Desktop 7 for Mac on July 25^th, 2012 or later – up to eight weeks after the availability of the next version of Parallels Desktop.
• Must be a qualifying product as mentioned in #1 below. Not qualifying products are mentioned in #2
• Must be purchased from an authorized retailer. Not authorized retailers are specified in #2

1. The following Parallels Desktop 7 for Mac products qualify for the Tech Guarantee:

• Parallels Desktop 7 for Mac Full Version
• Parallels Desktop 7 for Mac Upgrade
• Parallels Desktop 7 for Mac Student License
• Parallels Desktop 7 Switch to Mac Edition
• Parallels Desktop 7 for Mac - SD card
• Parallels Desktop 7 for Mac OEM Version when either purchased together with hardware or other approved software products. Customer must supply proof of purchase of hardware/software when requesting their free of charge upgrade.

2. The following Parallels Desktop for Mac products do not qualify for the Tech Guarantee:

• Trial versions of Parallels Desktop for Mac
• Licenses sold under the Volume License Program including PIK/PIKA and Parallels Desktop for Mac Enterprise Edition Licenses
• Not-for-resale (NFR) versions
• OEM Versions that are purchased unlawfully without hardware or qualifying software
• Parallels Desktop for Mac versions purchased before July 25^th 2012
• Products purchased on eBay
• Products sold from an unauthorized Parallels Resellers

3. For customers who purchased directly from Parallels at www.parallels.com

Customers who purchased directly from Parallels will be automatically notified when a new version of Parallels Desktop for Mac becomes available. An upgrade key will be sent to the email that used for purchase. Please do not proactively contact customer service and allow up to two weeks of delivery after the release of a new version.

4. For customers who purchased Upgrade Protection

Customers who purchased directly from Parallels will be automatically notified when a new version of Parallels Desktop for Mac becomes available. An upgrade key will be sent to the email that used for purchase. Please do not proactively contact customer service and allow up to two weeks of delivery after the release of a new version.

5. For customers who purchased in Retail or with a Reseller

Customers who purchased a box product or download version (ESD) of Parallels Desktop 7 for Mac or Parallels Desktop 7 Switch to Mac Edition from an authorized reseller must claim an upgrade directly with Parallels. The claim process will be made available at this page once a new version of Parallels Desktop becomes available. Please keep your invoice as proof of purchase for claiming your upgrade.