Microsoft Dynamics CRM Service Module

Microsoft Dynamics CRM offers fast, flexible data management that businesses can use to automate workflows and synchronize efforts across their teams. It gives them a 360-degree view of customer interactions and sales opportunities, so they can plan and carry out more effective marketing campaigns — and more effectively measure the results. Now, with Parallels’ Microsoft Dynamics CRM Service Module, you can offer your small-business customers this powerful customer relationship management solution on a hosted basis, enabling them to realize all these benefits while minimizing capital outlays and eliminating the need to provide their own maintenance and support.

Give your customers the CRM tools they need — and increase ARPU Parallels and Microsoft provide you with the tools and expertise you need to offer your small and medium-sized business customers a compelling CRM solution — one that offers significant advantages over both in-house solutions and hosted solutions available from other providers. By offering your small and medium-sized business customers a hosted Microsoft Dynamics CRM solution, you’ll be helping them meet an important business need while also increasing your ARPU.

Compete against in-house solutions
Compared with an in-house CRM solution, a hosted solution based on the Microsoft Dynamics CRM Service Module offers:

• Greater service availability and uptime
• Faster deployment
• Lower upfront investment in server and installation costs
• Faster and easier scalability as the business grows—they simply pay for more seats
• Freedom from having to upgrade, patch, and maintain the software

Compete against solutions from established providers
Compared with a solution from a large, established provider, such as Salesforce, a hosted solution based on the Microsoft Dynamics CRM Service Module offers:

• The convenience of a single login for multiple Microsoft services offered through Parallels — including Microsoft Exchange, Microsoft SharePoint, and Microsoft Office Communications
• Proven ease of use, including an intuitive control panel that lets customer administrators and end users manage the service themselves
• Seamless integration with other hosted services offered through Parallels

Easily manage the service with intuitive control panels
Four levels of control panels make it easy for all involved parties to manage the Microsoft Dynamics CRM Service Module:

• Service providers can manage their CRM servers, set capacity limits, create service plans, and track CRM organizations and users
• Resellers can perform tasks delegated by the service provider and rebrand the offering according to their specific needs
• Customer administrators can establish organizations and create, manage, and delete users inside those organizations
• End users can manage their passwords and account information

Combine with Parallels Business Automation for additional business capabilities
When you combine the Microsoft Dynamics CRM Service Module with Parallels Business Automation, you’ll get a complete set of business capabilities, including:

• Storefront integration with domain registration
• Automated ordering and provisioning
• Customer self-service control panels
• Billing and service plan management
• Tracking and charging usage either by users or by organizations
• Full reseller and white-label capability
• Ability to customize workflow so as to drive business processes with the greatest efficiency