Get the support you need and deserve — 24/7! Parallels provides support around the clock so you get the answers you need when you need them. Software support, product installations and upgrades, and administration services are all available from Parallels.
Please select the product and support options desired for your product license.
We provide phone support for questions about product functionality, prices for products and known issues covered in Parallels knowledgebase. Complex issues requiring investigation of the problem and work of Parallels technical support engineers on customer’s server(s) can be reported by phone support owners on the phone. Further work of Parallels technical support staff takes place offline. At customer’s request updates on work progress can be received either by phone or e-mail.
Incident Deducting Policy
If you have a support contract that includes a limited number of incidents, one incident will be deducted from the contract when you create a ticket via our ticketing system or call center.
Parallels credits either a support incident for those customers, who have a support account, or provides a refund of the payment made if the customer’s issue turns out to be a bug not previously known documented as bug.
If the issue is a known bug that is documented in the public KB then the refund policy does not apply.
Tickets submitted to Parallels Customer Service regarding purchase or licensing issues will not be deducted from your support contract.Parallels Software Update Service (SUS) Details