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| Parallels Plesk Sitebuilder Support Options | ||
|---|---|---|
| Per Incident Support A standard support incident is defined as a customer technical issue where support is provided by Parallels Customer Support. Please note the per-incident support cost does not cover any administrative services. An incident can span multiple communications between Parallels and customer. A per-incident support contact cannot be divided into subordinate parts addressing multiple unrelated issues. Initial Response Time: 2 hours Guaranteed Response Time: 12 hours Parallels Technical Support Guide After we have confirmed your payment, you will receive an e-mail with instructions how to use the support incident. Entering a license key number above is optional when purchasing this type of support. Please note that your support incident payment is non-refundable once a ticket has been opened and a member of Parallels Support commences work on a resolution. |
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