Parallels Mobile allows you to access and use Parallels Desktop for Mac on the go.  Click below for frequently asked questions, documentation and other helpful tools to get the answers you need.

1. 1.

   How do I configure Parallels Mobile?

   Configuration instructions: 

   • Requires Parallels Desktop for Mac, version 6 or 7 (registered copy) and at least one virtual machine with Parallels Tools installed.
   • In Parallels Desktop, choose Parallels Desktop > Preferences, click Mobile, and log in to your Parallels account using the email you provided during registration.
   • Your Mac should be powered on.
   • Download Parallels Mobile and install it on your iPad, iPhone, or iPod Touch.
   • Open Parallels Mobile and log in to your Parallels account using the email and password you used to register your copy of Parallels Desktop.
   • Your Mac will appear in the list of available Macs. Click it to access your Windows or other OSs.

   IMPORTANT: Before using Parallels Mobile, make sure you have registered your copy of Parallels Desktop and logged in to your Parallels account using Preferences > Mobile. Remember that to be able to connect to your Mac using Parallels Mobile, your Mac should be powered on.

2. 2.

   Parallels Mobile isn’t finding my VM's. What should I do?

   Go to Mac's System Preferences->Accounts; select your account and in Full Name field specify something different from your system login (first name and last name for example). Then try to use mobile app again. However, use your SYSTEM NAME as Mac's login at the mobile app, not friendly name (full name). This should resolve your issue.

3. 3.

   What are the limitations of Parallels Mobile?

   Parallels Mobile is compatible with Parallels Desktop 6 for Mac (build 12094 or later) , Parallels Desktop 7 for Mac, Parallels Workstation 6, Parallels Workstation Extreme, Parallels Desktop Switch to Mac addition latest build. Additionally, Windows 7 Aero is not supported.

   The performance of video, 3D graphics applications, and games can be slow depending on your connection; in rare cases, no image will be displayed.

4. 4.

   Where can I find detailed information about the new Parallels Mobile app?

   Please check the following KB article to learn more about new the Parallels Mobile app please visit KB112999.

5. 5.

   What are the requirements for Parallels Mobile?

   Parallels Mobile is compatible with iPhone 3G or later, iPod touch, and iPad. It requires iOS 4.0 or later. And it requires Parallels Desktop 6 for Mac (build 12094 or later) , Parallels Desktop 7 for Mac, Parallels Workstation 6, Parallels Workstation Extreme, Parallels Desktop Switch to Mac addition latest build.

Choose the type of documentation you desire from the left-hand column and then click on the format you need in the right-hand column to download a document.

• New Parallels Mobile
 
• Slow or no connection to the host computer and virtual machines via Parallels Mobile
   
• I have installed Parallels Desktop, how do I use Parallels Mobile now?
   
• I have installed Parallels Mobile app. How do I connect to my Mac or VM now?
 
• Parallels Mobile and iOS 4.2 compatibility
 
• Parallels Mobile and Parallels Desktop for Mac compatibility
   
• Parallels Mobile in Parallels Desktop 6 for Mac
   
• Parallels Mobile: Solving slow or unstable connection problems
   
• How to get the latest version of Parallels Mobile?
   
• How do I check the Parallels Mobile server connection status?

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