Phone Support Hotline

Parallels Customer Support agents are available to answer your questions regarding Parallels products and services, licenses and more. Please select the type of inquiry from the list below based on the product you have purchased. Prior to contacting support, we suggest checking our Knowledge Base for the answer to your question.

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Parallels Technical Support

Parallels Desktop for Mac / Desktop Virtualization

Parallels Desktop^® for Mac / Parallels Desktop^® Switch to Mac Edition^™ / Parallels
Desktop^® for Mac Enterprise Edition /
Parallels Transporter / Parallels Mobile

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Parallels Desktop for Mac users, prior to contacting Parallels Customer support, you must first:

1. Register your product

If you did not complete registration when you installed the product, click on the Parallels Desktop Menu and select “Register Product…” For additional registration options, please visit KB114607.
2. Request a Support Code

A valid Support Code is required to contact Parallels Technical Support. To find your Support Code, click on the Help Menu and select “Request Support”. If you have not yet registered for a Support Code, please visit KB6837

All Parallels Desktop products come with free phone and chat support for 30 days after registration. Email support is available for up to 2 years from the product release date.

If you registered your product over 30 days ago and would like phone support with a Parallels Support representative, read how to get paid phone support here.

Phone Support incidents can be purchased directly from the Parallels Online Store for $19.95. Once your order has been received and processed, one of Parallels Desktop Support Engineers will contact you to assist you with your concern.

The best place to find answers to your questions is by visiting the Parallels Knowledgebase or Parallels Forums.

The most common answers to questions on Parallels installation/activation, Windows installation and Virtual Machine troubleshooting can be found here.

Parallels offers toll-free and local phone contact numbers from multiple locations worldwide. Please choose your country from the menu below for your local Support phone number. If your country is not listed, you can utilize either our Click-To-Call or Skype option for contacting Support.

Toll-free: +1 888-811-2489 International: +1 703-579-0156

Note: At this moment we provide Phone support in English only.

Plesk Panel Suite

Parallels Plesk Panel Suite / Parallels Plesk Automation / Parallels Plesk Power Pack /
Parallels Web Presence Builder / Parallels Customer & Business Manager / Parallels
Partner Storefront / Parallels Domain/SSL Reseller Program

Learn more

Parallels Partner Support

Details	Instruction
If you are a Parallels Partner, phone support is included in your Support contract	Please use your Support code or existing open ticket number when you call. Your support code should be included in your partner agreement. If you’ve misplaced your code, please contact your Parallels Sales representative.

Free Support Resources

Buy incident	After the purchase
As the Parallels Support Team identifies trends and repeat issues, we quickly work with our knowledge team to update documentation, publish new KB articles, as well as work with the Parallels Development teams to release updates to the Parallels software product suites. Below are a few free resources that are excellent to refer to, prior to contacting the Parallels Support Team.	Product Documentation Knowledge Base Parallels Community Forum Partner Network

Paid Phone Support

Buy incident	After the purchase
Buy Per incident support	Support ticket will be created for you automatically You will receive an email from the Parallels Support ticketing system with your ticket number in the subject line Enter your Ticket number into the phone when you call to receive support
Multi-Product Support Ticket Bundles	Support contract will be created for you Support code will be sent to you in an email from the Parallels Support ticketing system Enter your support code into the phone when you call to receive support

Are you a website owner? Click here to get assistance

Website hosting service providers use Parallels Plesk software to help them manage their servers. Parallels does not host any websites or provide website hosting services. For questions about your website or website hosting service, please contact your service provider. You can find your service provider here: http://www.whoishostingthis.com

Toll-free: +1 888-811-2489 International: +1 703-579-0156

Note: At this moment we provide Phone support in English only.

Automation Suite

Parallels Automation for Cloud Infrastructure / Parallels Business Automation / Parallels
Operations Automation / Parallels Plesk Automation / Parallels Automation for Cloud
Marketplace / Parallels Business Automation Standard

Learn more

Parallels^® Operations Automation

Details	Instruction
If you are a Parallels Partner, phone support is included in your Support contract	Please use your Support code or existing open ticket number when you call. Your support code should be included in your partner agreement. If you’ve misplaced your code, please contact your Parallels Sales representative.

Toll-free: +1 888-811-2489 International: +1 703-579-0156

Note: At this moment we provide Phone support in English only.

Virtualization Suite

Parallels Virtuozzo Containers / Parallels Virtual Automation / Parallels Server Bare
Metal / Parallels Cloud Server

Learn more

Parallels Partner Support

Details	Instruction
If you are a Parallels Partner, phone support is included in your Support contract	Please use your Support code or existing open ticket number when you call. Your support code should be included in your partner agreement. If you’ve misplaced your code, please contact your Parallels Sales representative.

Free Support Resources

Buy incident	After the purchase
As the Parallels Support Team identifies trends and repeat issues, we quickly work with our knowledge team to update documentation, publish new KB articles, as well as work with the Parallels Development teams to release updates to the Parallels software product suites. Below are a few free resources that are excellent to refer to, prior to contacting the Parallels Support Team.	Product Documentation Knowledge Base Parallels Community Forum Partner Network

Paid phone support

Buy incident	After the purchase
Buy Per incident support Buy 1 year Single Server Email or Phone Support (20 Incidents)	Support ticket will be created for you automatically You will receive an email from the Parallels Support ticketing system with your ticket number in the subject line Enter your Ticket number into the phone when you call to receive support You will receive an updated Plesk Panel license Use your Plesk Panel license for the authorization when you call

Buy incident

After the purchase

Buy Per incident support

Buy 1 year Single Server Email or Phone Support (20 Incidents)

Support ticket will be created for you automatically
You will receive an email from the Parallels Support ticketing system with your ticket number in the subject line
Enter your Ticket number into the phone when you call to receive support
You will receive an updated Plesk Panel license
Use your Plesk Panel license for the authorization when you call

Toll-free: +1 888-811-2489 International: +1 703-579-0156

Note: At this moment we provide Phone support in English only.

Parallels Non-Technical Support

A Parallels Customer Service Representative will help you with your Non-Technical Support questions. Non-technical inquiries include help with product activation, registration, licensing, a lost product key, online sales and pre-sales questions.

Parallels Desktop for Mac Products Only:

If you are calling with a question on your purchase, refund or price adjustment and purchased your copy from the Parallels Online Store, please click here for assistance.

If you purchased your copy of Parallels Desktop for Mac from an authorized re-seller and have a question on your purchase or need assistance with a refund, please contact the original merchant for assistance.

Toll-free: +1 888-811-2489 International: +1 703-579-0156

Note: At this moment we provide Phone support in English only.

Critical and Urgent

Parallels Plesk SiteBuilder – April 15, 2013!

Version(s) of the Parallels Plesk SiteBuilder product that are older than the latest release can contain images that are not currently licensed. The upgrade/templates verification process must be completed on all SiteBuilder installations (including the latest versions) by April 15, 2013. If the process has not been completed by April 15, 2013, your Lease license key will expire and you will no longer be able to publish or modify websites using Parallels Plesk Sitebuilder. Please refer to the following article for Upgrade/Template Verification Instructions: http://kb.parallels.com/en/114818

Critical and Urgent:

Windows 8 Preview Expiration – January 15, 2013!

If you are running a Windows 8 Edition and your license has expired:

Please read this entire notice, prior to contacting Parallels Customer Support:
http://kb.parallels.com/115404

If you are having trouble upgrading or installing Microsoft Windows (any version) please read the following for instructions and troubleshooting steps: http://kb.parallels.com/4729

Customer Service and Support Resources

Support Options

Additional Resources

English / Canada

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