Rapidly changing technologies as well as competitive pressures influence the level, timing and character of demand for a particular product or group of products. All of this drives the need to introduce new products and services and to end-of-life older software revisions as well as products.
The below policy applies to all Parallels products except for those explicitly listed separately on the Support Policy page.
Individual customers who may be affected by the Withdrawal from Marketing actions will be contacted by Parallels’s Sales force or Distributor partners. In addition, this Web site will list all products and features which have been withdrawn or have a defined End of Support date.
Parallels will provide software support for all Software for (a) the then current release and the greater of (i) the two immediately preceding releases or (ii) all releases made available in the 12 months preceding the release of the then current release.
Once a product has been withdrawn from Marketing, the maintenance coverage will continue to be available up to the End of Support date. Our customers will be notified at contract renewal of any maintenance price changes or support level changes. Formal notification will be made to all maintenance-paying customers of record advising them of the EOS dates. Parallels appreciates your business and we hope to continue to serve you in the future.