This document outlines the scope and limitations of support for Parallels products.
During the term of your subscription to Parallels Software,Parallels will provide expert level guidance and troubleshooting to you in connection with questions and issues arising from the installation, configuration, and use of Parallels Software; bug fixes and issue resolution; and access to Major and Minor Releases (as defined below) of the Parallels Software.
Supported Versions: Parallels will provide Support only for the versions of the Product specified in the Product Documentation or as specified at the time of purchase. Changes to supported versions will be announced in advance through notifications sent by Email and as posted on the Parallels website.
End of Life: Parallels will keep an up to date list of supported versions and End-of-Life schedules on the Parallels Support site: http://www.parallels.com/support/lifecycle/.
New Versions – 3rd Party Software: For 3rd Party Software, as new source releases of the Software may become available continuously, Parallels will support some or all of these versions at Parallels’ discretion. When a new version becomes supported by Parallels, Parallels will announce such coverage in the Release Documentation for the Parallels Product in use (Plesk, Virtuozzo, Parallels Automation Products, etc.) Example: http://www.parallels.com/products/plesk/documentation/
Platforms Supported: Parallels supports use of our products only on the platforms (hardware and Operating Systems) specified in the Release Documentation for each Parallels Product. Parallels will maintain a list of these platform requirements, for each product, on the Parallels Support site: http://www.parallels.com/support/docs/.
On this page you should select the specific Parallels Product and corresponding Installation Guide where you will find the system requirements for the Product.
The following are excluded from Parallels Support obligations:
Parallels makes every effort to support our customers. We have a wealth of self-help resources that will address the most common issues that are directly supported by us: