Buy Support

Once your order has been received and processed, one of Parallels Desktop Support Engineers will contact you to assist you with your concern.

Note - Support is only available in English.

Support Purchase Options

Support type Coverage hours How to contact Buy 1 incident
Phone support 24 x 7* The USA toll-free +1 888-811-2489, International: +1 703-579-0156. For more information visit: $19.95

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Note: Support systems under maintenance mode within 10pm-11pm PDT (UTC -0800) time on April 20th.

Please try out our self-service resources first before contacting support.
Request submission is possible but you may expect delay in system response on incident creation.