More than 10,000 customers rely on hosting and automation solutions from Parallels. Our software powers more than 120,000 servers and 10 million domains throughout the world. The examples below provide a sampling of several customers who use Parallels Operations Automation as an integral part of their hosting business.

Cobweb

Business Challenge
Cobweb’s growth strategy is to broaden their range of offerings and become a one-stop-shop for hosted applications. Cobweb needed a platform that will support this evolution and improve the customer experience.

Parallels Provided
Parallels Operations Automation provided a scalable software services platform to automate Microsoft SharePoint, Microsoft Dynamics CRM, Windows Shared Hosting, and Microsoft Exchange using MessageLabs and BlackBerry plugins. Parallels Business Automation is also used to provide billing services.

Bottom Line
After deploying the Parallels Automation suite, Cobweb experienced an 70% increase in services per customer increasing revenue. Cobweb decreased their support incident volume by 30% decreasing cost. Cobweb plans to launch new services to market quickly using Parallels Automation including Microsoft Office Communicators Server.

Read the Cobweb Customer Success Story

Star

Business Challenge
Star needed to update their Microsoft Hosted Exchange services and wanted to choose a software platform to deliver additional services in the future. Star also wanted to improve their end user experience by providing an enhanced portal or control panel to enable customer to have more control over the services and reduce support requests.

Parallels Provided
Parallels Operations Automation provided a new scalable software services platform to update the hosted Microsoft Exchange and SharePoint services. Parallels professional services also installed the latest version of Microsoft Hosted Messaging and Collaboration (HMC) to update Star’s messaging infrastructure.

Bottom Line
The Parallels Automation solution has enabled Star to quickly shorten their time to market for updated Microsoft Hosted Services. The Parallels Automation platform provides Star with a software platform to quickly add additional services to their portfolio to increase revenue per user and increase customer retention.

Read the Star Customer Success Story

KPN

Business Challenge
In 2004, KPN was managing a successful shared hosting business. The business was thriving, but customers were demanding new features and capabilities such as PHP, database servers, and advanced server applications. Customers were also demanding an automated control panel for real-time management of email and web sites.

Parallels Provided
Parallels Operations Automation provides a distributed architecture with the features that KPN needed in order to continue to expand their service offerings. Parallels’s development team was able to provide the expertise required to integrate Parallels Operations Automation with several KPN systems as well as training so KPN could take over management of the Parallels Operations Automation system.

Bottom Line
Without the additional automation and features, KPN was concerned that its customer retention rate would decline. Parallels Operations Automation helped KPN meet customer needs and continue growing its hosting business.

Read the KPN Customer Success Story

Intergenia

Business Challenge
Deliver new product offerings. Keys to success involved rapid deployment and cost containment.

Parallels Provided
Parallels helped Intergenia launch a unique shared hosting solution — 39 days after project inception. Within a few months, Intergenia was able to grow to a customer base of over 20,000 users while maintaining its leadership in the dedicated hosting market.

Later, Intergenia used Parallels Operations Automation to quickly deploy other services, including Windows hosting and Exchange hosting.

Customer Statement
"Due to the structure of our 555 days free hosting offer, it was important for us to have everything automated to maintain low administrative costs. It would have taken us years and many times the investment to implement the solution internally with a fraction of the features that Parallels Operations Automation supports." Jochen Berger
CTO and Founder, Intergenia

Read the Intergenia Customer Success Story

Exchange My Mail

Business Challenge
Customers want reliable access to email — anywhere, anytime. Exchange My Mail understood the mobile market as well as the hassles that many mobile customers had trying to receive email on their mobile device. To alleviate this problem, Exchange My Mail offered an integrated solution with Microsoft’s Hosted Exchange platform and a BlackBerry Enterprise Server so customers could connect to a reliable mail service which was synchronized with their desktop computer.

Initially, Exchange My Mail deployed a hosting solution without a graphical user interface and an automated billing solution. As the business grew, management realized that a more automated approach was needed.

Parallels Provided
Exchange My Mail implemented Parallels Automation to provide an end-to-end operations and business automation solution for its hosted Exchange platform. Parallels Automation provided a web-based customer control panel to improve the user experience and reduce the number of customer service calls. In addition, the Parallels Automation solution streamlined provisioning and billing processes in order to improve service delivery and eliminate manual efforts.

Customer Statement
"Parallels Automation provides a carrier-class tool with robust features and the ability to integrate new services such as BlackBerry and Goodlink — but its interface is simple enough so that mobile customers can manage their own accounts through a web-based control panel." David Grantz
Exchange My Mail

Read the Exchange My Mail Customer Success Story

IceWEB

Business Challenge
After gaining experience serving the email and collaboration needs of large government organizations, IceWEB created IceMAIL to address the needs of smaller companies. Using IceMAIL, organizations can enjoy the benefits of business class email and collaboration without the expense of owning and maintaining mail servers.

In order to offer IceMAIL at an attractive price, IceWEB needed to automate ordering, provisioning, billing, and maintenance tasks to minimize support costs.

Parallels Provided
IceWEB selected Parallels Operations Automation as a critical component of their automated infrastructure because Parallels Operations Automation delivered a single integrated system with an online storefront, billing system, customer control panels, and fraud management.

IceWEB customized Parallels Operations Automation to deliver a branded storefront and unique ordering process. In the future, IceWEB plans to use Parallels Operations Automation’s application programming interface (API) to integrate and launch several more service offerings.

Customer Statement
“Several solutions we investigated were simply enhanced versions of Microsoft’s toolkit. Parallels Operations Automation was the only solution which delivered an integrated package with a storefront, control panels, billing software, and business logic."

"The days of manual mailbox provisioning have gone by the wayside. Service providers and ISPs that provision accounts manually will not be able to grow and scale their business." James Bond
Chief Technology Officer, IceWEB

Read the IceWEB Customer Success Story

Data393

Business Challenge
Data393 built a successful hosting business, but as the business grew, it became difficult to manage. Data393 wanted to be able to utilize its developers to help customize Parallels Operations Automation.

Parallels Provided
Parallels provided a Parallels Operations Automation solution which was able to address the diverse needs of the legacy customers and address the future needs of new customers.

Data393 utilized the Parallels Operations Automation documentation and Software Development Kit (SDK) to migrate a majority of their customers to a single platform and reduce the cost of servicing their customer base.

Customer Statement
"Over the years, Plesk has become an integral part of managing our growing hosting business. We have reached the next phase of our company’s evolution and determined that a complete integration with Parallels’s Parallels Operations Automation is critical to our strategy of more effectively managing the company’s shared and dedicated business. Parallels Operations Automation is the one solution that pulls it all together— providing complete end-to-end services and management for us, our resellers and our customers — helping to outpace the competition and increase our revenue."

"After extensive research and evaluation, we found Parallels Operations Automation to be the one truly unique system that delivered upon its promise for both Windows and Linux environments. There really is nothing that compares to the way it meets our requirements…providing a scalable and extensible architecture that is virtually limitless. Parallels Operations Automation is the one solution that meets our internal needs while supporting the requirements of our resellers and customers with its ability to successfully deploy and manage new offerings." Paul Beckelheimer
Chief Operating Officer, Data393

Carpathia Hosting

Business Challenge
Through acquisition, Carpathia expanded product offerings and increased customer base, then needed to move customers from an older system while maintaining a low cost structure.

Parallels Provided
By using Parallels, Carpathia gained flexibility and was able to migrate customers to the Parallels Business Automation — Standard control panel which provided better automation and a more user-friendly interface. Better automation allowed customers to perform more tasks online — reducing the amount of hands-on customer service that Carpathia needed to provide to its VPS hosting plan customers.

Customer Statement
"Parallels Business Automation — Standard automated our business processes so our engineers could focus on delivering high quality customer service. Gone are the days that we would spend on manual billing and provisioning." Scott Blust,
COO, Carpathia Hosting

Read the Carpathia Hosting Customer Success Story

Future Hosting

Business Challenge
The company’s rapid growth made it necessary to automate billing, provisioning and customer service requirements.

Parallels Provided
Future Hosting was using a simple spreadsheet system to track customer orders that was not integrated with the service delivery process.

Parallels provided an automation and billing solution, Parallels Business Automation — Standard, which enabled Future Hosting to setup a new VPS hosting plan in minutes, saving valuable operational time and allowing the company to complete sales without requiring manual intervention.

Customer Statement
"Parallels Business Automation Standard automates the delivery of virtualization-based services so that a process which used to take 30 minute can now be done in 3 clicks. I can actually have a life now." Vik Patel,
CEO, Future Hosting

Read the Future Hosting Customer Success Story

eApps

Business Challenge
eApps was managing so many customers that routine billing, provisioning and customer service began to limit the company’s growth.

Parallels Provided
Parallels Business Automation — Standard helped eApps consolidate three billing systems and several manual processes into a single automated solution.

The customer control panels allows customers to log in to manage all of their online services, giving the eApps support staff more time to focus on service and provide top-tier customer support by answering complex questions from development teams who host their application and test environments at eApps.

Customer Statement
"We bet our business on Parallels Business Automation — Standard. When we turned on the system, we turned everything else off." Barry Deutsch,
COO, eApps

Read the eApps Customer Success Story

Apptix

Business Challenge
Apptix, a leading unified communications service provider, grew rapidly through a combination of acquisitions and organic growth. As a result of this growth, they needed to replace legacy systems and custom automation approaches with a holistic platform for automating their operations and business systems.

Parallels Provided
Apptix selected Parallels Automation, a combination of Parallels Operations Automation, Parallels Business Automation, and Parallels professional services for deployment and customization.

The customer control panels allows customers to log in to manage all of their online services, giving the eApps support staff more time to focus on service and provide top-tier customer support by answering complex questions from development teams who host their application and test environments at eApps.

Bottom Line
The deployment of Parallels Automation by Apptix has resulted in a sizable decrease in its operating expenses and a revenue increase through new service delivery into the Apptix customer base.

By using Parallels Automation to run customized promotions and to test new bundled offerings, Apptix has diversified its revenue by 10% in the area of hosted email services alone.

Read the Apptix Customer Success Story