Parallels offers support on a per incident basis to cover your needs beyond installation. Our trained and skilled staff addresses your very specific and individual needs. In order to be eligible for these support options, please be sure to register your copy of Parallels Desktop for Mac.If you haven’t already registered your copy of Parallels Desktop for Mac, go to: Parallels Menu -> Help -> Select "Register Product"

Choose the method that best suits your needs. Note: all support options are in English only.

Email

You can send us a message anytime to let us know what you need help with, and we’ll get back to you through email. Just go to contact Parallels Support, or click on "Support" from the Parallels home page, and then "Create a Support Request".

Pricing
1 incident: $9.95,
3 incidents: $24.95,
5 incidents: $39.95,

Chat

Chat online with a Live Parallels Representative by going to http://www.parallels.com/support/chat/ anytime between 6 AM and 6 PM Pacific Standard Time (PST)

Pricing
1 incident: $14.95,
3 incidents: $39.95,
5 incidents: $64.95,

Phone

To speak to a Parallels Customer Service Representative, call toll-free +1 888-811-2489, or if international, dial +1 703-579-0156 anytime between 6 AM and 6 PM Pacific Standard Time (PST)

Pricing
1 incident: $19.95,
3 incidents: $54.95,
5 incidents: $89.95,

NOTE: To be able to receive Support you have to obtain a Support Code. Go to https://www.parallels.com/account/ and log in with your registration details and select "My Support Options" in the left navigation. This will be required for authorization through Email, Chat and telephone.