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More than just a billing system...

Parallels Business Automation manages all back end systems through a customized workflow engine.

• Enterprises use the workflow engine to manage service delivery and chargeback features to track service utilization by departments.
• Hosting Providers use the billing features to process credit cards, manage fraud, and delegate billing functionality to resellers.
• ISPs use the business support system to deliver a consolidated bill containing non-hosting services and complicated hosting plans.
• Service Providers and Telecoms use the APIs and Parallels professional services to integrate their back-office systems and processes using a customized workflow.

Billing Software for Revenue and Customer Retention

Customer satisfaction and retention is a critical component of business success for companies which rely upon recurring revenue. Parallels Business Automation delivers superior business support processes to leave your customers with a favorable impression of your business - thus improving your chances for customer renewals.

• Integration with legacy systems - Parallels Business Automation has been deployed in environments where customers have several disparate systems that need to be integrated and managed. The use of industry standard tools such as C++, SQL, XML, XSL, and PHP makes the system easy to maintain.
• Rapid delivery of new services - the SDK and API simplify the process of adding new services. Parallels Business Automation integrates with legacy systems and new architectures so you can migrate your existing services and launch the next killer application.
• Flexible pricing and promotions - Respond to market changes or competitive pressures by offering discounts and promotions. Parallels Business Automation allows you to change your pricing and instantly reflect the changes in your online store.
• Online account management - Provide online control panels so customers can manage their account, pay bills, view invoices, and order services without contacting customer support.
• Automated renewals and service messages - Improve customer retention as well as revenue per customer through automated renewals and online upgrade messages. Parallels Business Automation allows you to target specific users and specific service plans.
• Customized workflow and internal controls - Change automated and manual processes to match the needs of your business, your security needs, and the needs of legislation.