Parallels Business Automation - Account Management
Parallels Business Automation delivers the ability to manage a large base of customers through multiple service channels. Customers can manage their account online, call your customer service center, submit a trouble ticket, or receive automated email notifications.
All account changes are processed centrally so you can track events and communications with your customers from a single location.
Account Management Engine
User managementActivate and deactivate user accounts based on payment status and account balance. Customers in de-active status are still able to reach the control center to manage their account and make online payments.
Custom notificationsCreate custom notification messages to inform customers that the are low on resources or that their subscriptions are about to expire. Send notifications in text, html, or PDF format.
Trouble ticketing systemReceive customer trouble tickets directly from the control panel. Assign urgency levels and responsible parties for different levels of support. Create different ticket queues for different needs.
English
Chinese
French
German
Italian
Japanese
Russian
Spanish