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Parallels Automation has been customized to meet the needs of service providers in several different lines of business. Each line of business can choose to offer the types of hosting services that are most beneficial to their customers.

For Telecoms and ISPs

Web and application hosting provides an opportunity for telecoms and ISPs to offer additional revenue generating services to a large existing customer base. Parallels Automation provides the tools to launch web hosting services quickly while utilizing the power of your existing brand. If desired, Parallels Automation can be configured to incorporate your existing service plans such as Internet access.

Parallels Automation helps telecoms and ISPs overcome the complexities that might be encountered when offering web hosting. Parallels Automation simplifies integration with your existing support systems (CRM, accounting, etc.) to minimize the impact to your existing business processes. The automated control panel allows customer self-service through a simple web interface so you will not be overwhelmed with support calls. The customer control panel can be configured to hide the complexities of hosting from your customers.

Parallels Automation integrates with the Microsoft Connected Services Framework to deliver complimentary OSS/BSS services as well as control panels for customer self service.

For Domain Registrars

Domain registration is a profitable, yet highly competitive business. Companies offering domain registration are challenged to retain a large number of low margin customers.

Parallels Automation helps domain registrars retain customers and increase margins by offering value-added services to their existing base of customers. Parallels Automation provides the tools necessary for registrars to integrate and bundle hosting services into their current offerings. The Parallels Automation control panel provides customer self-service automation and automated back office support - two features that are standard practice in the domain registration business.

For Hosting Service Providers

Hosting is a competitive business. Successful providers will automate operations to drive down costs, offer new value added services to increase revenue, and provide customers with easy-to-order up-sell opportunities to grow their business.

Parallels Automation fills those exact needs. The multi-tier control panel provides customer self-service to drive down costs. The application programming interfaces (API) provides a mechanism for adding new service offerings. The marketing engine allows you to recommend service upgrades to customers, directly from the control panel that customer use to manage their services. The modular architecture allows you to add capacity to support growth.