Details
Helm was designed to cater for the widely different types of hosting businesses in the industry. Helm has a flexibility that is unbeatable and has been proven to dramatically reduce support time, administrative time and provide growth capabilities unparalleled by other control panel systems.
Details by Category:
- Server Management
- Customer Management
- Billing
- Domain Management
- Security
- Localization & Personalisation
- System Configuration
- Graphical User Interface
- Help
- API
Details
Server Management
- Manage Unlimited Servers, Users and Domains
- Quickly add or remove servers as you grow
- Assign IPs and Services as resources to offer to your customers
- Customise services for complete flexibility
- Integration with IIS5 and IIS6 Webservers
- Integration with SmarterMail, MailEnable, IMail, Merak, MDaemon and hMailServer Mail Servers
- Integration with Microsoft FTP, Serv-U FTP and Gene6 FTP Server
- Integration with SimpleDNS and Microsoft DNS Server
- Integration with Microsoft SQL Server and MySQL Server
- Support for DeepMetrix LiveStats 5, 6 and 7, SmarterStats and AWStats Statistics Servers
- Support for ASP, ASP.NET, Perl, PHP and ColdFusion
- Support for Python and ASP.Net 2
- A new set of wizards that help people set up various parts of Helm in a step by step manner
- Manage Server IPs for dedicated and shared hosting
- Specify Internal and External IPs for NAT-Based configurations
- Add/Edit/Remove services such as Web, Email, DNS, FTP
- Use Helm's Service Distribution model to balance the load evenly across servers
- Make use of Helm's Self Diagnostic Tool to quickly find and resolve server problems
- View detailed error logs to track down any configuration problems
- Specify Global DNS records to be added automatically to new domains
- View accurate system resource usage information
- Automatically notify customers and administrators when a customer uses more disk-space or bandwidth than they have been allotted.
- View Disk-space and Bandwidth usage statistics
- New! Cross-datacenter communication without the need for VPN
- New! Firewall Friendly
- New! Server Extensions allowing you to manage services such as Windows Processes, Windows Services, Windows Firewall and reboot your servers.
- New! View detailed server memory usage and hardware setup
- New! Re-boot and shutdown servers
- New! Configure Windows Firewall adding port exception and service exceptions, enabling and disabling firewall on server
- New! Control terminal services
- New! Monitor bad scripts running on your Windows services
- New! IIS management
- New! Automatically give site a static IP
- New! Automatic updates
- New! Simple, single-click module installations
- New! Improved Bandwith Tracking capabilities
- New! Backup/Restore
Customer Management
- Create hosting plans for resellers
- Setup billing information for resellers plans
- Specify resource limits including domains, bandwidth, disk-space, email accounts, etc.
- Set up extra features that resellers can purchase such as extra domains, extra bandwidth, etc.
- Be notified automatically when a customer purchases an extra feature
- Set resource limits that control exactly how much resource a reseller can use
- View accurate resource usage information
- View a list of customers that have subscribed to a given hosting plan
- Share Extra Features across multiple plans for easier configuration
- Manage all users from your administrator login
- Drill down into a reseller's account, their customers' accounts and individual domains
- Access all features and functionality of resellers and customers
- Create new users manually
- Search for users by account number, name, email, company name, status or account type
- Specify an account number prefix to help identify customers
- Set a minimum password length for increased security
- Enable/Disable remote auto-signup
- Enable/Disable Account Vetting
- Have an alert email sent to you when a new user account is created
- Customise welcome messages to be sent to new users
- Suspend, Cancel or Reactivate user accounts as needed
- Update a user's details and reset their password on their behalf
- Use Helm's inbuilt messaging system to communicate with your users
- Add/Remove Hosting Packages made available by a reseller for purchase
- View accurate resource usage information
- View a list of domains in a hosting package
- View Disk space and Bandwidth statistics
- View Extra features purchased or available for a hosting package
- Purchase more extra features (domains, email accounts, etc.) as needed
- Update Personal Details
- Reset Password
- Use the Internal Message System to view messages from reseller and administrator
- New! Helm 4's new notification system allows you to "tap" into any Helm event (such as when a domain is added to the system) and trigger notifications over multiple channels including email, sms, instant message, fax, and more.
- New! A complete signup shopping cart that can be "skinned" to look like their own site.
- New! Customer Notes allow you to keep track of your todo list or important notes about a customers account.
Billing
- Enable Helm's own internal billing system or make use of a 3rd party billing solution
- Bill your customers in ANY currency
- Automatically generate new invoices for your customers X days before they are due
- Allow customers to pay during signup using Helm's Auto-signup Form
- Customise Helm's Auto-signup Form with your own Header and Footer HTML
- Specify Tax Rates to apply to your customers' invoices
- Specify an Invoice Prefix to help keep track of your customers' invoices
- Automatically send invoices to your customers when paid
- Send and View Invoices in either plain text or HTML format
- Customise invoices with your own headers and footers
- Automatically send your customers a customisable payment receipt when they make a payment online
- Allow your customer to pay using a variety of payment methods
- Choose from supported payment gateways for automatic recurring billing
- Send your customers payment reminders before and after their invoices are due
- Customise an email that is sent to your customers if their credit card payments fail
- Set up email notifications when extra features are purchased by your customers
- Configure a range of extra features for your customers to purchase such as additional domains, email accounts etc.
- Specify setup fees and recurring fees for hosting plans
- Make a payment using one of the payment options configured by reseller
- Manage Credit Cards
- View Billing Statements, Invoice and Payment details
- View Recurring Transactions
- New! Resellers can write own billing gateways including callback with no coding required
- New! More billing reports
- New! Ability to set up rules and tax bands
- New! Vouchers and promotions
- New! Pro rata and credit days
- New! New shopping cart system to allow people to put together orders of multiple products.
- New! A new shopping cart system and sign up wizard allows resellers to provide professional sign up processes that can include the ability for users to purchase multiple products from the start.
- New! Template invoices mean users can make their invoices look the way they want them to
Domain Management
- As an administrator or reseller you can view, edit and remove domains and domain registrations for any user in the system
- Add/Remove Domains
- Search for domains by domain name
- Manage FTP Accounts
- Use Helm's File Manager to manage website content online
- Create and Manage Virtual Directories
- Secure website folders
- Add/Remove Domain Aliases and Sub-Domains
- Use Helm's DNS Zone Editor to manage DNS Zone records (A, MX, CNAME, etc.)
- Add/Remove Databases and Database users with Helm's Database Manager. MySQL allows backup, download and restores for the end users)
- Manage MIME types
- Manage Custom Error Pages
- Install/Remove and Manage FrontPage Extensions
- Install/Remove Shared SSL
- Configure website settings including support for extensions such as ASP/PHP/Perl/etc, Directory Browsing, Permissions, etc.
- View Diskspace and Bandwidth usage information
- Create and Manage ColdFusion DSNs
- Manage IIS Default Documents
- Manage IIS Parent Paths
- Domain Forwarding
- New! Due to Helm's new module-based design it is now possible to support all custom features that each product may support.
- New! Helm's new provisioning system allows you to specify exactly how services such as email accounts are set up when a new domain is created.
Security
- Specify minimum password lengths for a customer's account passwords
- Use an SSL certificate with Helm for secure data entry
- Create a list of Banned IP Address to block access to Helm
- New! IP Black Listing - stop troublesome individuals or only allow access from certain countries/areas to your control panel
- New! Password Policies - require your customers to use strong passwords to decrease probabilities of security exploits
Localization & Personalisation
- Fully re-brand Helm with your own logos, headers, footers and custom links
- Choose from pre-installed skins or 3rd party themes
- Modify default list sizes
- Multi-Lingual Interface
- View Diskspace and Bandwidth usage statistics
- View information about users currently logged into the control panel
- View Detailed Diskspace and Bandwidth Reports
- View Customer Database Size Report
- View Customer Invoice Report
- Export all reports to Excel
System Configuration
- Use Helm's Configuration Tool to customise your Helm installation
- Set up Helm using MSDE (installed automatically with Helm) or Microsoft SQL Server
- Specify the install location for Helm System and files
- New! Helm Configuration Tool can update Helm using Helm's update service which allows you to choose a date and time to download updates, notify you when updates are available, and specify how many days after an update is released to wait before installing it
- New! Customise your own control panel
- New! Develop your own Helm 4 skin to make your control panel look and feel like your corporate site
- New! Write your own modules - Do what YOU want to do, get Helm to help you manage new products and services that other hosting companies just don’t offer!
- New! Threaded processing capability – improved performance. Helm can do more than one task at the same time to increase the speed of setting up domains etc.
- New! Roll back support to clean up the system in the event of a failure to complete its tasks
Graphical User Interface
- New! Ajax Support
- New! Tree Menu System reduces "clicking-around"
- New! Right-click context menus
- New! Customer Buttons
Help
- Complete Documentation
- Vast Online Help and Support Resources
API
- New! Helm 4's new API has been designed so you can get any information about their account through an XML based API
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