Parallels Business Automation billing software automates all aspects of service delivery for ISPs, telecoms, and service providers so they can enter the hosting business or streamline existing operations. The web-based storefront and management control panels provide ordering, account management, billing, invoicing, trouble ticketing, and fraud control through a customized workflow.
Although tightly integrated with the Parallels Business Automation provisioning system, Parallels Business Automation can be purchased separately and integrated with multiple service delivery platforms.
Parallels Business Automation supports back end operations for large scale hosting services. Specific service "gates" provide external systems integration for domain registration, payment gateways, provisioning systems, and manually delivered services. Branded reseller support, promotions, and detailed reporting are available to support your marketing efforts.
Customers use Parallels Business Automation to link disparate service delivery systems through an online command and control center. This means that you can link all of your customer services (access services, hosting services, consulting services, etc) on a single bill.
Different privileges can be established for specific roles within your organization such as customer support, sales, finance, external vendors, and external automated systems.