More than 10,000 customers rely on hosting and automation solutions from Parallels. Our software powers more than 120,000 servers and 10 million domains throughout the world. The examples below provide a sampling of several customers who use Parallels System Automation as an integral part of their hosting business.

ExchangeMyMail

Business Challenge
Customers want reliable access to email - anywhere, anytime. ExchangeMyMail understood the wireless market as well as the hassles that many wireless customers had trying to receive email on their wireless device. To alleviate this problem, ExchangeMyMail offered an integrated solution with Microsoft's Hosted Exchange platform and a BlackBerry Enterprise Server so customers could connect to a reliable mail service which was synchronized with their desktop computer.

Initially, ExchangeMyMail deployed a hosting solution without a graphical user interface and an automated billing solution. As the business grew, management realized that a more automated approach was needed.

Parallels Provided
ExchangeMyMail implemented Parallels System Automation to provide an automation and billing solution for its hosted Exchange platform. Parallels System Automation provided a web-based customer control panel to improve the user experience and reduce the number of customer service calls. In addition, Parallels System Automation automated the provisioning and billing process to improve service delivery and eliminate manual efforts.

Customer Statement
"Parallels System Automation provides a carrier-class tool with robust features and the ability to integrate new services such as BlackBerry and Goodlink - but it's interface is simple enough so that wireless customers can manage their own accounts through a web-based control panel." David Grantz
ExchangeMyMail

IceWEB

Business Challenge
After gaining experience serving the email and collaboration needs of large government organizations, IceWEB created IceMAIL to address the needs of smaller companies. Using IceMAIL, organizations can enjoy the benefits of business class email and collaboration without the expense of owning and maintaining mail servers.

In order to offer IceMAIL at an attractive price, IceWEB needed to automate ordering, provisioning, billing, and maintenance tasks to minimize support costs.

Parallels Provided
IceWEB selected Parallels System Automation as a critical component of their automated infrastructure because Parallels System Automation delivered a single integrated system with an online storefront, billing system, customer control panels, and fraud management.

IceWEB customized Parallels System Automation to deliver a branded storefront and unique ordering process. In the future, IceWEB plans to use Parallels System Automation’s application programming interface (API) to integrate and launch several more service offerings.

Customer Statement
“Several solutions we investigated were simply enhanced versions of Microsoft’s toolkit. Parallels System Automation was the only solution which delivered an integrated package with a storefront, control panels, billing software, and business logic."

"The days of manual mailbox provisioning have gone by the wayside. Service providers and ISPs that provision accounts manually will not be able to grow and scale their business." James Bond
Chief Technology Officer, IceWEB

Read the IceWEB Customer Success Story

Intergenia

Business Challenge
Deliver new product offerings. Keys to success involved rapid deployment and cost containment.

Parallels Provided
Parallels helped Intergenia launch a unique shared hosting solution - 39 days after project inception. Within a few months, Intergenia was able to grow to a customer base of over 20,000 users while maintaining its leadership in the dedicated hosting market.

Later, Intergenia used Parallels System Automation to quickly deploy other services, including Windows hosting and Exchange hosting.

Customer Statement
"Due to the structure of our 555 days free hosting offer, it was important for us to have everything automated to maintain low administrative costs. It would have taken us years and many times the investment to implement the solution internally with a fraction of the features that Parallels System Automation supports." Jochen Berger
CTO and Founder, Intergenia

Read the Intergenia Customer Success Story

KPN

Business Challenge
In 2004, KPN was managing a successful shared hosting business. The business was thriving, but customers were demanding new features and capabilities such as PHP, database servers, and advanced server applications. Customers were also demanding an automated control panel for real-time management of email and web sites.

Parallels Provided
Parallels System Automation provides a distributed architecture with the features that KPN needed in order to continue to expand their service offerings. Parallels’s development team was able to provide the expertise required to integrate Parallels System Automation with several KPN systems as well as training so KPN could take over management of the Parallels System Automation system.

Bottom Line
Without the additional automation and features, KPN was concerned that its customer retention rate would decline. Parallels System Automation helped KPN meet customer needs and continue growing its hosting business.

Read the KPN Customer Success Story

Data393

Business Challenge
Data393 built a successful hosting business, but as the business grew, it became difficult to manage. Data393 wanted to be able to utilize its developers to help customize Parallels System Automation.

Parallels Provided
Parallels provided a Parallels System Automation solution which was able to address the diverse needs of the legacy customers and address the future needs of new customers.

Data393 utilized the Parallels System Automation documentation and Software Development Kit (SDK) to migrate a majority of their customers to a single platform and reduce the cost of servicing their customer base.

Customer Statement
"Over the years, Plesk has become an integral part of managing our growing hosting business. We have reached the next phase of our company’s evolution and determined that a complete integration with Parallels’s Parallels System Automation is critical to our strategy of more effectively managing the company’s shared and dedicated business. Parallels System Automation is the one solution that pulls it all together— providing complete end-to-end services and management for us, our resellers and our customers — helping to outpace the competition and increase our revenue."

"After extensive research and evaluation, we found Parallels System Automation to be the one truly unique system that delivered upon its promise for both Windows and Linux environments. There really is nothing that compares to the way it meets our requirements…providing a scalable and extensible architecture that is virtually limitless. Parallels System Automation is the one solution that meets our internal needs while supporting the requirements of our resellers and customers with its ability to successfully deploy and manage new offerings." Paul Beckelheimer
Chief Operating Officer, Data393

Web.com

Business Challenge
Migrate existing customers from multiple in-house and third party systems to a single multi-function platform.

Parallels Provided
During implementation, Parallels helped migrate thousands of customers from several platforms to a single, integrated Parallels System Automation solution.

Prior to using Parallels System Automation, Web.com offered hosted services on a variety of platforms and support systems. The cost and complexity of maintaining separate platforms can be much greater than the cost of deploying Parallels System Automation.

Customer Statement
"We made the move to Parallels’s Parallels System Automation to align our infrastructure with our plans of integrating and centralizing our entire domain registration, Web and application hosting offerings. We evaluated several solutions and adopted some, but those solutions came up short when it came to meeting our diverse needs. From domain registration to Web hosting to email hosting, DNS management, website promotion and more, Parallels has created the most comprehensive integrated package of services available." Will Pemble
CEO, Web.com