Two day course
Duration: 16 hours (2 days)
Course materials: Student’s Guide, Student’s Lab Guide
Certification: Parallels certificate
This course is designed to train participants on the main features of Parallels Business Automation and includes extended lab exercises. Attendees will learn how to administer a multi-server, multi-platform environment using Parallels Business Automation and practice administering hosting service provider (HSP) sites. This course provides step by step instructions and information about Parallels Business Automation’s features, functions, configuration, and maintenance. The “Initial Implementation” module includes basic knowledge about Parallels Business Automation’s overall functions and how they relate to each other. Subsequent modules give administrators an in-depth knowledge of the system and the business administration of multi-layer hosting structure, including management of the service provider, resellers, customers, and end-users. The final module is an introduction to system maintenance, customization, and integration. Training modules are accompanied by lab exercises including initial system configuration, payment system configuration, creation, and testing of different hosting plans (Virtuozzo and Plesk based), working with subscriptions and billing documents, arranging partnership with resellers, and system maintenance.
This course is divided into several modules. Most modules contain topics with subject descriptions followed by on-screen demonstrations. At the end of modules, participants will be evaluated on the subjects learned.
Introduction
Brief introduction to the issues faced by hosting providers and a description of Parallels Business Automation’s main features and advantages.
Architecture Overview
Introduction to HSP site. Description of a typical Parallels Business Automation deployment including integration with Virtuozzo, Plesk, Sitebuilder, and Dedicated Servers. Brief introduction to Parallels Business Automation structure including the account hierarchy and administration tools.
Initial Implementation
Basic operations using the Provider Control Center (PCC). Initial service settings including: IP pools allocation, name server assignment, domain registration, Virtuozzo hardware node and Plesk server registration, OS and application template installation. Initial on-line payment system settings. Hosting plan creation and provisioning via the on-line store. Customer subscription. Payment process.
System Administration
Security system. Domain administration. External server management including: Virtuozzo, Plesk, Sitebuilder, and Dedicated Servers. License administration.
Business Administration
Billing system set-up including: payment processing features, payment plug-in modules, credit card and Bank Transfer processing, recurring billing, fraud protection, credit terms, partner levels, discounts, promotions, taxation. Commerce activity on creating and selling various hosting plans. Document processing. Marketing activity.
Channel Management
Preparing the system for reselling HSP resources. Creating channels manually and on-line. Provider and reseller actions.
Customer Functionality
Working with the customer Control Panel and mail-user My Control Panel. Account, system, and site administration. Plesk resource management. Building web sites with Sitebuilder. Working with trouble tickets.
Event Management
Tracking events and planning actions on events.
System Maintenance
VPS maintenance: backup and restore, repair, destroy, migrate. Service level management. Integration tools. Help desk. Parallels Business Automation customization. Troubleshooting tools.
The attendees should be familiar with the following subjects.
HSP and reseller staff responsible for system and business administration, accounting, and partner management. Highly recommended for those who are first time user of the product.
English
Chinese
French
German
Japanese
Russian
Spanish