Online Chat Support

Parallels Customer Support agents are available to answer your questions regarding. Parallels products and services, licenses and more. Please select the type of inquiry from the list below based on the product you have purchased. Prior to contacting support, we suggest checking our Knowledge Base for the answer to your question.


We provide Online Chat support regarding the following topics:

  • Parallels Desktop for Mac technical, licensing and activation questions
  • Parallels Plesk Panel technical and licensing questions
  • Parallels Virtuozzo Containers technical questions
  • Parallels Operations and Business Automation technical questions

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Technical Assistance for Parallels Products and Services

Parallels Desktop for Mac

Parallels Desktop for Mac customers receive 30 days free chat support after registering their product. You will need your Support Code to chat with a member of our Support Team. Your support code is listed on your My Account Page

The best place to find answers to your questions is by visiting the Parallels Knowledge Base or Parallels Forums.

The most common answers to questions on Parallels installation/activation, Windows installation and Virtual Machine troubleshooting can be found here.

Parallels Plesk Suite, Automation Suite and Virtualization Suite

Please select the correct product in the chat drop down menu to be routed to the correct Customer Support Team. 

Online Chat Support is designed for simple questions and known issues that can be answered in a few easy steps.  Most of these questions and answers are found in the Parallels Knowledge Base, Online Documentation or the Parallels Forums.

Purchase and Licensing Questions:

A Parallels Customer Service Representative will help you with your Non-Technical Support questions. Non-technical inquiries include help with product activation, registration, licensing, a lost product key, online sales and pre-sales questions.

If you purchased Parallels Desktop for Mac at the Parallels Online Store, inquires on your purchase, key delivery or questions on refunds/price adjustments are handled by our partner cleverbridge.  To contact cleverbridge customer support, please click here.

Parallels Support Chat

Online Chat Support is provided in English only. Please ensure that you select the correct product line when launching the chat client to ensure proper routing to the correct Customer Support Team.

Critical and Urgent:

Service Alert for Windows XP Users – April 8, 2014!

After April 8, 2014, support and security updates for Windows XP will no longer be available from Microsoft. This will leave your XP VM unprotected from viruses and malware when it is connected to the internet. Upgrade options are available from Microsoft here. Information on how to upgrade your VM once you have a new Windows license can be found at KB120737. Parallels Desktop will continue to work with Windows XP but it is highly recommended that you upgrade your Windows OS system prior to April 8, 2014. Please visit/contact Microsoft Support with any questions.

Parallels Desktop for Mac Products Only:

If you are calling with a question on your purchase, refund or price adjustment and purchased your copy from the Parallels Online Store, please click here for assistance.

If you purchased your copy of Parallels Desktop for Mac from an authorized re-seller and have a question on your purchase or need assistance with a refund, please contact the original merchant for assistance.


To be able to receive Support you have to obtain a Support Code. Go to and log in with your registration details and select "My Support Options" in the left navigation. This will be required for authorization through Email, Chat and telephone.

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Note: Support systems under maintenance mode within 10pm-11pm PDT (UTC -0800) time on April 20th.

Please try out our self-service resources first before contacting support.
Request submission is possible but you may expect delay in system response on incident creation.