Phone Support Hotline

Before contacting Parallels, you must first:
  1. Register your product
    You need to first register your product online or through Parallels Desktop.
    Applicable to Parallels Desktop products only.
  2. Create a Parallels Account
    Click on "My Account" at the top of the page or click here. Select "Create My Account" and submit. If you registered your Parallels Desktop 6 or 7 copy using in-built product registration — the account will be created automatically. You would just need to confirm its creation by following the link sent to the email address for registration.
  3. Request a Support Code
    Click on "Your Support Code" to learn more.

What kind of help do you need?

Parallels Non-Technical Support

Parallels Technical Support

A Parallels Customer Service Representative will help you with your Non-Technical Support issues at no charge. Non-technical inquiries including help with product activation, registration, licensing, a lost product key, online sales and pre-sales questions.

Parallels Desktop® 7 for Mac FAQ

Please make sure that you have chosen your country in the menu below to find the direct local Support phone number.

Toll-free: +1 888-811-2489

International: +1 703-579-0156

Note: At this moment we provide Phone support in English only.

Select the Parallels product you have Technical issue with:

More products:
Parallels® Business Automation, Parallels® Business Automation Standard, Parallels® Virtual Automation, Parallels® Legacy Products, Parallels Workstation Extreme

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Parallels Desktop® for Mac

Parallels Desktop® Switch to Mac Edition™ / Parallels Desktop® for Upgrading to Windows 7 / Parallels Desktop® 4 for Windows & Linux / Parallels Workstation

All Parallels Desktop® and Parallels Workstation customers have 30 days FREE email, phone and chat support if you have issues while installing Parallels Desktop® or Parallels Workstation. To be able to receive Support you have to obtain a Support Code.

Registered the product less than 30 days ago? Read how to get FREE phone support here

If Parallels Desktop® for Mac product activation key already registered* If Parallels Desktop® for Mac product activation key NOT registered
  1. In the Parallels Desktop® 6 or 7 for Mac application navigate to "Help" menu
  2. Choose "Request support" request
  3. You will see the Support Code in the pop-up window

Or

  1. Go https://www.parallels.com/account/
  2. Log in with your registration details
  3. You will see the Support Code in the right upper corner
  1. Go https://www.parallels.com/account/
  2. Log in your registration details or Register the account
  3. Register your Parallels Desktop® product activation key
  4. In a few minutes after the registration you will see the Support Code in the right upper corner of the page

* If you registered your Parallels Desktop 6 or 7 copy using in-built product registration – the account will be created automatically. You would just need to confirm its creation by following the link sent to the email address for registration.

Registered the product more than 30 days ago? Read how to get paid phone support here

Buy incident After the purchase
1 incident: Buy for 15.70 €
3 incidents: Buy for 43.20 €
5 incidents: Buy for 70.70 €
  1. Go https://www.parallels.com/account/
  2. Log in with your registration details
  3. Select "My Support Options" in the left navigation
  4. Register your order reference number
  5. Phone support option will be assigned to your Support contract
  6. Use your Support Code for the authorization in our Call center

Parallels Desktop® 7 for Mac FAQ

Please make sure that you have chosen your country in the menu above to see the direct local Support Call center phone number.

Toll-free: +1 888-811-2489 International: +1 703-579-0156

Note: At this moment we provide Phone support in English only.

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Parallels® Plesk Panel Suite

Parallels® Web Presence Builder / Parallels® Plesk Expand / Parallels® Customer & Business Manager

Paid phone support Read how to get paid phone support here

Buy incident After the purchase
Buy Per incident support
  1. Support ticket will be created for you automatically
  2. You will receive an email from the Parallels Support ticketing system with your ticket number in the subject line
  3. Enter your Ticket number into the phone when you call to receive support
Buy 1 year Single Server Email or Phone Support (20 Incidents)
  1. You will receive an updated Plesk Panel license
  2. Use your Plesk Panel license for the authorization when you call

Parallels Partners Support Read how to get partners support here

Details Instruction
If you are a Parallels Partner, phone support is included in your Support contract Please use your Support code or existing open ticket number when you call. Your support code should be included in your partner agreement. If you’ve misplaced your code, please contact your Parallels Sales representative.

Please make sure that you have chosen your country in the menu above to see the direct local Support Call center phone number.

Toll-free: +1 888-811-2489 International: +1 703-579-0156

Note: At this moment we provide Phone support in English only.

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Parallels® Virtuozzo Containers

Paid phone support Read how to get paid phone support here

Buy incident After the purchase
Buy Per incident support
  1. Support ticket will be created for you automatically
  2. You will receive an email from the Parallels Support ticketing system with your ticket number in the subject line
  3. Enter your Ticket number into the phone when you call to receive support
Buy 1 year Single Server Email or Phone Support (20 Incidents)
  1. You will receive an updated product license
  2. Use your PVC product license for the authorization in our Call center when you call

Parallels Partners Support Read how to get partners support here

Details Instruction
If you are a Parallels Partner, phone support is included in your Support contract Please use your Support code or existing open ticket number when you call. Your support code should be included in your partner agreement. If you’ve misplaced your code, please contact your Parallels Sales representative.

Please make sure that you have chosen your country in the menu above to see the direct local Support Call center phone number.

Toll-free: +1 888-811-2489 International: +1 703-579-0156

Note: At this moment we provide Phone support in English only.

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Parallels® Server for Mac 4.0

Parallels® Server 4 Bare Metal / Parallels® Server for Mac Bare Metal

Please use your Support code or existing open ticket number for the authorization in our Call center. To know your support code please contact your Parallels Sales representative.

Please make sure that you have chosen your country in the menu above to see the direct local Support Call center phone number.

Toll-free: +1 888-811-2489 International: +1 703-579-0156

Note: At this moment we provide Phone support in English only.

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Parallels® Operations Automation

Details Instruction
If you are a Parallels Partner, phone support is included in your Support contract Please use your Support code or existing open ticket number when you call. Your support code should be included in your partner agreement. If you’ve misplaced your code, please contact your Parallels Sales representative.

Please make sure that you have chosen your country in the menu above to see the direct local Support Call center phone number.

Toll-free: +1 888-811-2489 International: +1 703-579-0156

Note: At this moment we provide Phone support in English only.

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Parallels® Business Automation

Details Instruction
If you are a Parallels Partner, phone support is included in your Support contract Please use your Support code or existing open ticket number for the authorization in our Call center. To know your support code please contact your Parallels Sales representative.

Please make sure that you have chosen your country in the menu above to see the direct local Support Call center phone number.

Toll-free: +1 888-811-2489 International: +1 703-579-0156

Note: At this moment we provide Phone support in English only.

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Parallels® Business Automation Standard

Details Instruction
Parallels Partners Support Please use your Support code, existing open ticket number or product license number with the support contract for the authorization in our Call center. To know your Support code or purchase Phone support please contact your Parallels Sales representative.

Please make sure that you have chosen your country in the menu above to see the direct local Support Call center phone number.

Toll-free: +1 888-811-2489 International: +1 703-579-0156

Note: At this moment we provide Phone support in English only.

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Parallels® Virtual Automation

Details Instruction
Parallels Partners Support Please use your Support code or existing open ticket number for the authorization in our Call center. To know your Support code or purchase Phone support please contact your Parallels Sales representative.

Please make sure that you have chosen your country in the menu above to see the direct local Support Call center phone number.

Toll-free: +1 888-811-2489 International: +1 703-579-0156

Note: At this moment we provide Phone support in English only.

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Parallels® Legacy products

Parallels® SiteStudio / Parallels® H-Sphere / Parallels® Helm

Details Instruction
Buy per incident support Please use your Support code or existing open ticket number for the authorization in our Call center. To purchase phone support visit Paralells Online store. To know your Support code please contact Parallels Customer service.

Please make sure that you have chosen your country in the menu above to see the direct local Support Call center phone number.

Toll-free: +1 888-811-2489 International: +1 703-579-0156

Note: At this moment we provide Phone support in English only.

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Parallels Workstation Extreme

All Parallels Workstation Extreme customers have 1, 2 or 3 years, depending on the support contract, FREE email, phone and chat support if you have issues while installing Parallels Workstation Extreme. To be able to receive Support you have to obtain a Support Code.

Purchased your copy of Parallels Workstation Extreme from one of the Parallels Sales Offices - you should have been provided with your Support Code with the order confirmation email.

Purchased online – please register your activation key to get the Support Code:

  1. Go https://www.parallels.com/account/
  2. Log in your registration details or Register the account. Please use the same email address you have specified on purchase.
  3. Register your Parallels Workstation Extreme product activation key
  4. In a few minutes after the registration you will see the Support Code in the right upper corner of the page

Please make sure that you have chosen your country in the menu above to see the direct local Support Call center phone number.

Toll-free: +1 888-811-2489 International: +1 703-579-0156

Note: At this moment we provide Phone support in English only.

 
 
 
 
 
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Desktop Virtualization
- Parallels Desktop 7 for Mac
- Parallels Transporter
- Parallels Mobile
- Parallels Desktop Switch to Mac Edition
- Parallels Workstation
- Parallels Workstation Extreme
- Parallels Desktop for Mac Enterprise Edition
Server Virtualization
- Parallels Server for Mac 4.0
- Parallels Server for Mac 4.0 Mac mini Edition
- Parallels Server for Mac Bare Metal Edition
- Parallels Server Bare Metal
- Parallels Virtuozzo Containers
Automation
- Parallels Operations Automation
- Parallels Automation for Cloud Infrastructure
- Parallels Business Automation
- Parallels Business Automation Standard
- Parallels Virtual Automation
- Parallels Plesk Panel Suite
- Parallels Small Business Panel
- Parallels Domain/SSL Reseller Program
- Parallels Partner Storefront
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