Billing and business operations are a key component of all service provider offerings. Parallels offers both pre-packaged and customizable billing solutions which provide end users with the ability to manage and pay for services online.

Integration with Parallels provisioning systems allows users to login to a single control panel to manage their service options, upgrade their service, and pay their invoices from a single control panel.

Parallels Solution

Parallels business support systems (BSS) are pre-integrated with Parallels provisioning solutions but can be purchased separately and integrated with multiple service delivery platforms. Parallels billing solutions allow service providers to automate several tasks such as:

• Online ordering
• Ordering workflow
• Fraud checking
• Email notification
• Reporting
• Service plan management
• Up-selling
• E-commerce
• Customer management

Parallels business support systems provide user-friendly control panels so that resellers and end-users can manage and view their accounts through a web interface. Common tasks such as making online payments, upgrading a service offering, and updating credit card expiration dates are all managed online.

Bright Ideas

Use Parallels billing solutions for both hosting and non-hosting services so all customer services appear on a single invoice. Solutions which cannot be provisioned automatically can be included in the workflow and provisioned manually.