Parallels understands that we can only be successful if our customers can successfully use our products. We take pride in providing our clients with timely, helpful and efficient support. We provide a number of support options including direct contact with the Support Team through your software.

Before contacting support, please ensure you have installed the latest patched version of the software. We release patches regularly and recommend that you check your version before you contact support. Fixed issues are listed in the release notes for new builds which you can read on our Download page. To receive email notifications regarding patches and other product news, please join the Parallels Business Automation mailing list.

Free Support

We highly recommend that a support package be purchased for your software. However, if you chose not to purchase a support package, below are resources that can provide help.

• Documentation
• KnowledgeBase
• Online forum
• Contact us

Support Packages

Parallels offers a one-year e-mail and phone support package for Parallels Business Automation. Please contact sales@parallels.com or call (703) 815-5670 for more information.

How can I get support?

For existing customers, Parallels provides several different support plans and contact options. If you are evaluating software and are not yet a customer, please refer to your sales contacts for support.

If you need to contact support over email, please use this Form. See this page for phone support.

Parallels Business Automation Training

Parallels offers standard training courses covering basic and advanced Parallels Business Automation topics. To get more information about Parallels Business Automation training courses or to register for the training visit our Technical Training Center.

Plug-Ins and Templates

Parallels Business Automation is shipped with an extensive library of pre-packaged webservice plugins that greatly extend the functionality of Parallels Business Automation. These plug-ins seamlessly integrate Parallels Business Automation with domain registration services, payment services, security services and migration tools. For details click on the list below:

• Payment Gateways
• Domain Registrars
• Domain Registries
• Fraud Screening
• Security Services
• Operating System Distributions
• Application Templates
  • Open Source and Freeware Applications
  • Commercial Applications
  • Game Servers
• Migration From Legacy Systems

The Parallels Business Automation development team can develop new plug-ins to integrate Parallels Business Automation with payment system, domain registrar or security service of your choice. Please contact your sales representative for more details.

Parallels Business Automation Application Templates

Parallels Business Automation gives hosting service providers the ability to create custom OS and application templates for VPS hosting. The guide is designed for hosting providers that use the Parallels Business Automation automation solution and would like to extend the set of commercial offerings by making new applications available to sell within VPS hosting plans. For detailed instructions please read our Parallels Business Automation Templates Creation Guide (PDF, 769 KB).

Please click on the items below for the list of OS and application templates currently provided by Parallels:

• Operating System Distributions
• Application Templates
  • Open Source and Freeware Applications
  • Commercial Applications
  • Game Servers

Custom Integration

Hosting providers can customize Parallels Business Automation to meet their needs. Providers can integrate Parallels Business Automation into their existing corporate service infrastructure. They can also re-brand their existing service infrastructure. Parallels Business Automation offers different methods of customization. A few of them include:

• Online store customization
• "Screen ID"-based customization
• Adding custom menu items in the Control Panel
• Customizing language packs
• Creating your own payment plug-in
• Creating your own domain registration plug-in

Finally, you can use Parallels Business Automation Perl API to integrate any custom solution into Parallels Business Automation.

For more information or more details, please read Parallels Business Automation Integration Guide (PDF, 1 901 KB).

Technical Services

Parallels provides dedicated Parallels Business Automation Engineering services for $150/hour USD.

This can include Installations, Software Upgrades, Migrations from Legacy systems, Customization, Integration with existing infrastructure and other Parallels Business Automation-related services.

Please contact sales@parallels.com or call (703) 815-5670 for more information or quotes on Technical Services work from Parallels Business Automation.