Virtuozzo is committed to providing high quality, cost effective solutions to our customers. To this end, we have established an official End of Life (EOL) policy.

Rapidly changing technologies as well as competitive pressures drives the need to introduce new products and services and to EOL older software versions. The EOL policy includes the following elements:

• Definition of Replacement Product (RP) if applicable
• Internal Announcement of Withdrawal from Marketing (WFM) to all sales and distribution channels
• Determination of Last Customer Ship date (LCS)
• Estimated End of Support date (EOS)
• Pay Options, if any, for extended product availability

Individual customers who may be affected by the Withdrawal from Marketing actions will be contacted by the Sales force or Distributor partners. In addition, this Web site will list all products and features which have been withdrawn or have a defined End of Support date.

Supported Software Releases

Software support is available for all Software for (a) the then current Release and the greater of (i) the two immediately preceding Releases or (ii) all Releases made available in the 12 months preceding the release of the then current Release.

Once a product has been withdrawn from Marketing, the maintenance coverage will continue to be available up to the End of Support date. Customers will be notified at contract renewal of any maintenance price changes or support level changes. Formal notification will be made to all maintenance-paying customers of record advising them of the EOS dates. Thank you for your cooperation and hopefully this policy will clarify supported products.