When reporting a support issue, please use the following severity standards:

"Severity" is a measure of the relative impact an Issue has on the use of the software.

"Severity One" is an Issue that prevents initial installation and operation of the Software due to a problem with the License Key or, after the Software is installed and operational, results in enterprise wide failure of the Computer on which the Software is installed. It also applies to a situation that renders a mission-critical application unusable, prevents booting of the Server, or results in data that is unrecoverable, corrupt, or lost. No workaround or immediate solution is available.

"Severity Two" describes an Issue that prohibits installation or use of a feature described in the documentation and results in the customer being critically restricted in the use of the software for a particular purpose or application. A temporary workaround may be available as support attempts to resolve the issue.

"Severity Three" applies to an issue that involves partial, non-critical loss of functionality of the Software or impairs some operations, but allows customer to continue using the Software.

"Severity Four" applies to cosmetic Issues, including errors in the documentation, general usage questions, and recommendations for product enhancements or modifications.