Parallels Operations Automation lets you increase revenue per user, decrease operating costs, and shorten time to market. Parallels Operations Automation automates the full lifecycle of hosted services and software — from service management and provisioning to customer self-service and datacenter management. With Parallels Operations Automation, you’ll spend less time on repetitive administration tasks and system maintenance giving you more time to build your business!

POA is appropriate for nearly any type of hosting service, including:

• Server hosting — shared, VPS, and dedicated
• Microsoft applications — Exchange, SharePoint, and Dynamics CRM
• SaaS Applications — APS standard applications, traditional applications
• Virtual desktops — including Microsoft Office applications
• Other services — game servers, Windows streaming servers, and much more

Parallels Operations Automation allows you to have an unlimited scale to your hosting structure. This software architecture independently scales for any combination of web servers, mail clusters, DNS servers, and other resource servers, which allows you to create a variety of hosting service plans.

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Parallels Business Automation lets you focus on your service, gain flexibility and increase customer retention through automation. PBA supports back-end business operations including billing, ordering, invoicing, service management, business intelligence, help-desk, and customer communication functions. In addition, white labeled reseller support, promotions, and detailed reporting are available to support your marketing efforts.

Through an online control center, you can consolidate multiple customer services on a single bill. Different privileges can be established for specific roles within your organization such as customer support, sales, finance, external vendors, etc.

Although tightly integrated with Parallels Operations Automation, Parallels Business Automation can be purchased separately and integrated with other third-party systems.

• Business workflow
  Business workflow engine to define any service and automate the deliver of domains, SSL certs, and more.

• Ordering & Billing
  Customers order online through an e-commerce storefront interface. Payments are automatically processed through a variety of check-out options including credit cards and PayPal. Remember, your business is unique, but billing is not. PBA can free your staff from developing a billing system so they can focus on revenue-generating activities.

• Customer insight and satisfaction
  Regularly engaging your customer helps build loyalty and retention. PBA analytics help you to target the right customers for marketing campaigns and promotions, while the built-in upgrade wizard makes it easy for customers to add services. Plus, users enjoy having one login to manage all of their hosting services.

• Renewals
  Automated notifications encourage renewals and up-selling. Services can also be automatically suspended for non-payment.

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Parallels Virtual Automation is a virtualization management tool designed to give you a centralized, easy-to-use, anytime, anywhere management of your virtualized servers and enables you to get the most efficient use of server infrastructure and automate the management of virtualized services.

Parallels Virtual Automation empowers IT administrators and users with effective tools and capabilities to manage the virtualized IT infrastructure with:

• Anywhere, anytime access
• Centralized management
• Universal management
• Logical or physical structures
• Deploy and manage with templates and samples
• System resource monitoring
• Scheduled backups
• Software updates and patch management
• Enhanced permissions

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