Get the support you need and deserve — 24/7! Parallels provides support around the clock so you get the answers you need when you need them.
|Parallels Web Presence Builder and Parallels SiteBuilder Support Options|
|This support option is only available for standalone Web Presence Builder, Web Presence Builder for cPanel, and standalone Parallels SiteBuilder installations.
Support of Web Presence Builder integrated along with Parallels Automation, Parallels Plesk Panel and Parallels Plesk Automation is covered under the support options of these individual products.
|Per Incident Support
A standard support incident is defined as a customer technical issue where support is provided by Parallels Customer Support. Please note the per-incident support cost does not cover any administrative services. An incident can span multiple communications between Parallels and customer. A per-incident support contact cannot be divided into subordinate parts addressing multiple unrelated issues.
Initial Response Time: 2 hours
Guaranteed Response Time: 12 hours
Parallels Technical Support Guide
After we have confirmed your payment, you will receive an e-mail with instructions how to use the support incident. Entering a license key number above is optional when purchasing this type of support. Please note that your support incident payment is non-refundable once a ticket has been opened and a member of Parallels Support commences work on a resolution.
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