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| Parallels Plesk Sitebuilder Support Options | ||
|---|---|---|
| Per Incident Support A standard support incident is defined as a customer technical issue where support is provided by Parallels Customer Support. Please note the per-incident support cost does not cover any administrative services which will be billed separately if necessary and agreed upon by both parties. An incident can span multiple communications between Parallels and customer. A per-incident support contact cannot be divided into subordinate parts addressing multiple unrelated issues. Initial Response Time: 2 hours Guaranteed Response Time: 12 hours Parallels Technical Support Guide After we have confirmed your payment, you will receive an e-mail with instructions how to use the support incident. Entering a license key number above is optional when purchasing this type of support. Please note that your support incident payment is non-refundable once a ticket has been opened and a member of Parallels Support commences work on a resolution. |
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