In order to cancel your course and receive a full refund, written notification of cancellation of your order must be sent via email to firstname.lastname@example.org at least 10 business days prior to the open enrollment course start date. Any cancellations made after the 10 business days will be charged at 100% of the course price. You will be permitted ONCE ONLY to request a reschedule to a different date or course. If you cancel, or try to reschedule a second time, your payment will not be applicable towards the second enrollment attempt. If you are unable to attend you may permit someone else to attend in your place. Please email email@example.com to request this transfer.