To enroll a device to a Parallels MDM account, the account administrator would normally send an invitation to the email addresses associated to the mobile device user. This email contains 'how to' instructions to download and automatically configure the Parallels MDM app from Google Play as described on the manual.

The standard device enrollment process cannot be used if the device does not have an email account configured or does not have access to Google Play. This document explains how to enroll devices that do not have access to an Email Address and/or a Google Play Account.

Instructions to enroll these devices in either circumstance are described below.

No Email Account

It is recommended that organisations which are not able to enrol devices via the invitation email, *publish an enrol link on the networks intranet website. Users will have to access this page through their mobile phones, tap on the link and follow the enrol process.

*Note: How the administrator delivers this link to users is not in the context of this process. Using a company intranet is a suggestion.

The link should be formatted as follows:

https://mdm.2x.com/Enroll/Enroll/EnrollGuide?accountName=myAccount

Replacing the variables in bold below:

  • mdm.2x.com - with your On-Premise installation server name (On-Premise Edition only)
  • myAccount - with your 2X MDM account name.

As an example, the server name I am hosting the On-Premise edition on is 2xcabs.2x.com and my MDM account name is seanbianco. The link will be presented as follows:

https://2xcabs.2x.com /Enroll/Enroll/EnrollGuide?accountName=seanbianco

No Google Play Account

Devices that do not have a Google Play account available or configured need to download the Android setup file directly. The administrator must first make the Android app setup file (apk) available for direct download, external to Google Play  and then provide this link to the users. This is a 2 stage process as described below:

NOTE: This feature is currently only supported with the latest version of the On Premise Edition of Parallels Mobile Device Management.

Stage 1

  1. Download the latest Parallels MDM Android app from our website www.2x.com
  2. Sign into the MDM portal
  3. Navigate to App Management > App Repository
  4. Select Add > APK File
  5. Browse and add the APK file
  6. Go to Group Policies
  7. Perform the following steps for all the groups in your account
    • Select a group and go to Applications > Add > From Repository
    • Select Parallels MDM for Android with package name com.tcx.mdm

Stage 2

Administrators can then publish an enroll link on their *Intranet web site. This link is similar to that described in the “No Email Account” section, however includes an additional setting appended to the URL, ‘localsetup=true’.

*Note: How the administrator delivers this link to users is not in the context of this process. Using a company intranet is a suggestion.

When ‘localsetup’ is set to true (localsetup=true), users will automatically be directed to download the setup (apk) from a download link instead of the the Google Play Store. Users will have to access this page through their mobile phones, tap on the link and follow the enrollment process.

The link should be formatted as follows:

https://mdm.2x.com/Enroll/Enroll/EnrollGuide?accountName=myAccount&localsetup=true

Replacing the variables in bold below:

  • mdm.2x.com - with your On-Premise installation server name (On-Premise only)
  • myAccount - with your 2X MDM account name.

Following the example outlined in the “No Email Account” section of this article, the link will be presented as follows:

https://2xcabs.2x.com/Enroll/Enroll/EnrollGuide?accountName=seanbianco&localsetup=true

Additional Information

When choosing to download the Parallels MDM app outside of Google Play, administrators will have to manually maintain new versions of the Parallels MDM for Android setup. This can be done by performing steps 1 to 4 from the list above and steps 6 and 7 for group policies outlined in the ‘No Google Play Account’ section of this article.

In order to install the MDM setup (apk) outside of Google Play the Android device user must enable the option ‘Unknown sources’ from the device security settings.

IMPORTANT: On premise installations MUST have a certificate signed be a Certificate Authority (CA) as described in the pre-requisites on the manual, otherwise this process will not work.

Parallels MDM setup