Charter Business attracts new customers and improves the customer experience using Parallels Automation
INTEROP LAS VEGAS 2011, May 9, 2011 – Cloud services enablement leader, Parallels, today announced from the Cloud Carrier Forum at Interop Las Vegas 2011 that Charter Communications, a Fortune 500 company and fourth largest cable company in the United States, has deployed Parallels Automation in order to rapidly deliver a complete set of Cloud services to its small and medium size business customers.
Charter Business, a division of Charter Communications, is now able to offer customers of its Internet services a more complete business-class solution by bundling Microsoft Exchange along with domain registration, web hosting and website management. The new Custom Hosting platform allows for multiple packages types such as Starter, Basic, Advanced and Premium that differ on the standard number of email accounts and web hosting parameters.
Since launching Parallels Automation, Charter Business has added thousands of new Custom Hosting customers and will eventually migrate tens of thousands of mailboxes in its first year. With the new solutions, customers are easily able to buy multiple services particularly domain registration, web hosting, and business class e-mail which has helped Charter Business to increase customer satisfaction and retention.
Charter Business has enabled several new features and services for its customers by utilizing the Parallels platform and the Custom Hosting product set is ideal for businesses that lack the expertise or have limited IT resources and budgets for their communication needs.
“Once our customers sign up and register a single domain, they can then register multiple domains if needed, and set up a website and email addresses in a single place using an integrated platform,” said Pete Hicks, Senior Director of Charter Business Product Management.
Parallels Automation automates the full lifecycle of integrated operations and business system automation for service providers — from service management and provisioning to customer self-service and datacenter management. It decreases the time spent on repetitive administration tasks and system maintenance allowing business to focus on growth and profits.
“Parallels Automation is enabling Charter Business to improve the customer experience and increase retention with the latest hosted and Cloud services” said Jack Zubarev, President of Marketing and Alliances at Parallels. “The rapid deployment Charter has realized with Parallels is exactly the value we’re focused on delivering – we’re excited by the time-to-market gains Charter is now enjoying.”
“From an engineering point of view we received a lot of support from Parallels to help us get Parallels Automation integrated and ready for our customers,” says Hicks. “Their support has helped us launch our new bundled products quickly and reduce support time and cost.”
Parallels is a worldwide leader in hosting and cloud service enablement and desktop virtualization. Founded in 1999, Parallels is a fast-growing company with more than 800 employees in North America, Europe, and Asia. You can follow updates at www.parallels.com and on Twitter at www.twitter.com/ParallelsCloud.
About Charter Business
Charter Business® provides business organizations with scalable, tailored, and cost-effective broadband communications solutions, including business-to-business Internet access, data networking, business telephone, video and music entertainment services and wireless backhaul. Catering to the unique broadband needs of business customers, Charter Business offers competitively priced bundled products over its state-of-the-art, fiber-based network, helping businesses in a variety of industries maximize efficiency while continuing to grow. Charter Business is Metro Ethernet Forum Certified. More information about Charter Business can be found at charter-business.com.
Charter (NASDAQ: CHTR) is a leading broadband communications company and the fourth-largest cable operator in the United States. Charter provides a full range of advanced broadband services, including advanced Charter TV® video entertainment programming, Charter Internet® access, and Charter Phone®. Charter Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. Charter's advertising sales and production services are sold under the Charter Media® brand. More information about Charter can be found at charter.com.