Parallels Business Automation Solutions
Parallels Automation provides operational support (OSS) and business support (BSS) systems to meet the needs of datacenter owners who want to save money and improve service delivery by automating repetitive and time-consuming tasks. Process automation begins with online ordering and extends through order provisioning, billing, and customer maintenance.
Parallels Business Automation Standard |
Parallels Automation |
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▪ Pre-integrated for rapid deployment ▪ Scalable to tens of thousands of accounts ▪ Easy to install and manage ▪ Cost efficient option |
▪ Modular for growth and customization ▪ Scalable to millions of accounts ▪ Distributed and clustered ▪ Full Windows support (incl. Exchange) |
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Over 600 hosting providers use our standard solution for their automation needs. Click here to learn about providers using this solution.
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Parallels Automation is used by large telecoms, ISPs, hosting providers, and enterprise datacenters. Click here to learn about companies using this solution.
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The chart below will help you determine which solution is best for your business. Parallels Automation delivers two separate systems which can be purchased separately. Parallels Operations Automation (provisioning and control panels), and Parallels Business Automation (ordering, billing, chargeback, payments, workflow, and reporting).
| Item | Parallels Business Automation Standard | Parallels Automation |
|---|---|---|
| Market Category | Mid-Level Hosting Automation | High-End Datacenter Automation |
| Customer Interface | ||
| Online ordering with integrated domain registration | Yes | Yes, many options |
| Service administrator, reseller/department, and customer-level control panels | Yes, moderately customizable | Yes, completely customizable |
| End user and mailbox level control panels | No | Yes |
| Multi-language capabilities | Yes | Yes |
| Up-grade directly from control panels | Yes, services, hosting plans, and resources | Yes, services, hosting plans, and resources |
| Supported Services and Platforms | ||
| Environments supported | Windows, Linux | Windows, Linux, with cross OS plans |
| Server plans | Shared, VPS, dedicated | Shared, VPS, dedicated |
| Microsoft hosted messaging and collaboration platform (Exchange, SharePoint) | No | Yes |
| SaaS - advanced application hosting | Yes, limited | Yes, application level ordering and delivery |
| Billing and Account Management | ||
| Billing | Yes | Yes, with multi-tier reseller support |
| Fraud screening | Yes, standard | Yes, advanced |
| Online payment and account management | Yes | Yes, many options |
| Resource based billing | Yes | Yes, with ability to customize resources |
| Customer support - login as customer from provider control panel | Yes | Yes |
| Marketing, promotions, and customer announcements | Yes | Yes |
| Plug-ins for payment gateways and domain registrars | Yes | Yes |
| Expansion and Architecture | ||
| Integration capabilities for new services and legacy systems | Limited | Yes, API available |
| Clustered and load balanced | Limited | Yes |
| Installation complexity | Moderate, Parallels services available | Complex, Parallels services required |
