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Parallels Business Automation includes a workflow process that allows service providers to control the delivery, fulfillment, and processing of orders. Different processes can be implemented for different types of orders — and each process can include customized notification messages so providers can proactively inform customers regarding the status of their order.

Sales Operations and Workflow Engine

Order processing
Accept customer orders, process the orders, and notify the customer when the order is completed. Interface with external provisioning systems or notify technicians of manual processes.

Workflow processes
Build customized workflows consisting of automated and manual procedures. Customize processes for resellers or specific customer groupings. Link notification messages to specific workflow events.

Customer support
Login as the customer directly form the provider control panel to assist with troubleshooting and customer support calls.