Parallels Operations Automation 2.8 — Just Released!

Parallels Operations Automation is an operations support system (OSS) for enterprises and service providers who want to automate the delivery of server-based applications and resources.

Parallels Operations Automation helps IT administrators and service providers with:

  • Provisioning
  • Server management
  • Application management
  • Service plan creation and management
  • End-user self service via web control panels
  • Reseller/department management and task delegation

Automate and Save

Telecom carriers, enterprises, ISP, and hosting providers use Parallels Operations Automation to reduce operational costs associated with configuring servers to deliver applications and services.

Assume a user wants to order a hosted service or applications. The process below shows what would happen with and without Parallels Automation.

With Parallels

 

Without Parallels

  • Customer orders online
  • Order automatically provisioned and user presented with a single login
 
  • Customer calls or emails with their order
  • Manually create webspace and other services:
    • Assign allocated disk space and traffic limits
    • Install account on mail server
    • Setup mailboxes, web mail, anti-spam, and anti-virus
    • Setup mail lists, shared folders, forwarding, catch-all configuration
    • Setup databases and logins
    • Setup FTP and file manager
    • Setup SSL certificates
    • Create internal DNS records
    • Install service applications (ASP.NET, PHP, etc.)
    • Install web applications (content management, counters, CGIs, photo galleries, etc.)
    • Install e-commerce applications
    • Setup logging and web statistics
  • Send email to customer with multiple logins
  • Receive user complaints due to manual mistakes or regarding the length of the processes.

After the initial setup, Parallels Operations Automation continues to save money. As users want to add or remove services, they can make changes directly from their web-based control panels. This means that datacenter owners have more time to innovate as repetitive tasks such as adding applications, adding mailboxes, changing passwords, and configuring services are all handled automatically by Parallels Operations Automation.

 
 
 
 
 
 
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