Parallels Operations Automation is an operations support system (OSS) for service providers, telcos, ISPs and enterprises who want to differentiate their offerings in order to reduce customer churn and attract new customers. This is accomplished by automating the delivery of server-based applications and resources in the following areas:
Parallels Operations Automation is a customized solution, but some offerings are installed more rapidly through pre-engineered service modules. Popular service modules include:
|Parallels Automation Module||
|Support business class email, including shared contacts and calendars, through Microsoft’s Hosted Messaging and Collaboration (HMC) platform. Parallels Automation’s control panel allows clients to manage all aspects of their service without contacting IT or emailing their service provider.|
|Support collaboration and file sharing services in a secure environment. Automates ordering, provisioning, and billing for SharePoint sites. Integrated delivery with Exchange.|
|Supports feature-rich customer relationship management software that is linked to a hosted Exchange and SharePoint solution.|
|Delivery platform for managing and offering applications which follow the Application Packaging Standards (APS).|
|Utilizes Parallels Virtuozzo Containers technology to provide both Windows and Linux VPS hosting. Quality of service parameters such as disk quota, memory, and CPU cycles can be managed through Parallels Automation.|
|Automate the creation of shared hosting plans, and provide non-technical users with the ability to manage their website and web applications. Modules available for both Windows and Linux platforms.|
Parallels Operations Automation eases service portfolio expansion, especially in the area of cloud services. Virtualization for many customers equates to cloud-based, on-demand services. Automating hosted applications and resources is the key to satisfying customer needs while increasing average revenue per user (ARPU). Your customers will get these services from someone; why not from you?
Revenue opportunities increase when you:
Parallels Operations Automation is designed to automate cloud services provisioning and datacenter management in order to increase revenue, decrease costs and shorten time to market. Many OSS systems are developed in-house and rely on manual processes that require administrators, managers, and support personnel which increase operational overhead. As service providers grow, in-house systems can fail for a number of reasons.
Parallels Operations Automation delivers a system which deploys quickly, customizes to the needs of a cloud services provider, and reduces ongoing operational costs. Most importantly, Parallels leverages its economies of scale to keep the solution updated.
Consider this scenario for online ordering with and without Parallels Automation:
After the initial setup, Parallels Operations Automation continues to save money and provide an on-demand user experience. As users want to add or remove services, they can make changes directly from their web-based control panels. This means that data center owners have more time to innovate as repetitive tasks such as adding applications, adding mailboxes, changing passwords, and configuring services are all handled automatically by Parallels Operations Automation.
Service providers who automate their operations using Parallels Operations Automation can expect significant cost reductions and increased customer satisfaction. Enabling customers to perform routine tasks through automated control panels, speeds service delivery and improves customers retention.
Parallels Operations Automation incorporates all aspects of service management including service plan creation, automatic provisioning, customer support, marketing, server management, system monitoring, and more.
Changes entered into the Parallels Operations Automation control panel are automatically communicated to the management servers to initiate service delivery. Provisioning and configuration of all system resources (web servers, application servers, FTP servers, mail servers, database servers, DNS servers, etc.) takes place automatically. Changes are also communicated to all external and back office resources (billing, accounting, CRM, domain registrars, monitoring, etc.). Each control panel provides a user-friendly interface for managing servers and resources without requiring users to have an in depth knowledge of server commands.