Details

Latest Distribution

Published:

9-November-2011

Version:

4.2.1

Helm was designed to cater for the widely different types of hosting businesses in the industry. Helm has a flexibility that is unbeatable and has been proven to dramatically reduce support time, administrative time and provide growth capabilities unparalleled by other control panel systems.

Details by Category:

Details

Server Management

Manage Unlimited Servers, Users and Domains
Quickly add or remove servers as you grow
Assign IPs and Services as resources to offer to your customers
Customise services for complete flexibility
Integration with IIS5, IIS6 and IIS7 Webservers
Integration with SmarterMail, MailEnable, IMail, IceWarp, MDaemon and hMailServer Mail Servers
Integration with Microsoft FTP, Serv-U FTP, Gene6 FTP, FileZilla FTP Server
Integration with SimpleDNS and Microsoft DNS Server
Integration with Microsoft SQL Server and MySQL Server
Support for DeepMetrix LiveStats 5, 6 and 7, SmarterStats and AWStats Statistics Servers
Support for ASP, ASP.NET, Perl, PHP and ColdFusion
Support for Python and ASP.Net 2
A new set of wizards that help people set up various parts of Helm in a step by step manner
Manage Server IPs for dedicated and shared hosting
Specify Internal and External IPs for NAT-Based configurations
Add/Edit/Remove services such as Web, Email, DNS, FTP
Use Helm’s Service Distribution model to balance the load evenly across servers
Make use of Helm’s Self Diagnostic Tool to quickly find and resolve server problems
View detailed error logs to track down any configuration problems
Specify Global DNS records to be added automatically to new domains
View accurate system resource usage information
Automatically notify customers and administrators when a customer uses more disk-space or bandwidth than they have been allotted.
View Disk-space and Bandwidth usage statistics
Cross-datacenter communication without the need for VPN
Firewall Friendly
Server Extensions allowing you to manage services such as Windows Processes, Windows Services, Windows Firewall and reboot your servers.
View detailed server memory usage and hardware setup
Re-boot and shutdown servers
Configure Windows Firewall adding port exception and service exceptions, enabling and disabling firewall on server
Control terminal services
Monitor bad scripts running on your Windows services
IIS management
Automatically give site a static IP
Automatic updates
Simple, single-click module installations
Improved Bandwith Tracking capabilities
Backup/Restore
APS support

Customer Management

Create hosting plans for resellers
Setup billing information for resellers plans
Specify resource limits including domains, bandwidth, disk-space, email accounts, etc.
Set up extra features that resellers can purchase such as extra domains, extra bandwidth, etc.
Be notified automatically when a customer purchases an extra feature
Set resource limits that control exactly how much resource a reseller can use
View accurate resource usage information
View a list of customers that have subscribed to a given hosting plan
Share Extra Features across multiple plans for easier configuration
Manage all users from your administrator login
Drill down into a reseller’s account, their customers’ accounts and individual domains
Access all features and functionality of resellers and customers
Create new users manually
Search for users by account number, name, email, company name, status or account type
Specify an account number prefix to help identify customers
Set a minimum password length for increased security
Enable/Disable remote auto-signup
Enable/Disable Account Vetting
Have an alert email sent to you when a new user account is created
Customise welcome messages to be sent to new users
Suspend, Cancel or Reactivate user accounts as needed
Update a user’s details and reset their password on their behalf
Use Helm’s inbuilt messaging system to communicate with your users
Add/Remove Hosting Packages made available by a reseller for purchase
View accurate resource usage information
View a list of domains in a hosting package
View Disk space and Bandwidth statistics
View Extra features purchased or available for a hosting package
Purchase more extra features (domains, email accounts, etc.) as needed
Update Personal Details
Reset Password
Use the Internal Message System to view messages from reseller and administrator
Helm 4’s new notification system allows you to "tap" into any Helm event (such as when a domain is added to the system) and trigger notifications over multiple channels including email, sms, instant message, fax, and more.
A complete signup shopping cart that can be "skinned" to look like their own site.
Customer Notes allow you to keep track of your todo list or important notes about a customers account.

Billing

Enable Helm’s own internal billing system or make use of a 3rd party billing solution
Bill your customers in ANY currency
Automatically generate new invoices for your customers X days before they are due
Allow customers to pay during signup using Helm’s Auto-signup Form
Customise Helm’s Auto-signup Form with your own Header and Footer HTML
Specify Tax Rates to apply to your customers’ invoices
Specify an Invoice Prefix to help keep track of your customers’ invoices
Automatically send invoices to your customers when paid
Send and View Invoices in either plain text or HTML format
Customise invoices with your own headers and footers
Automatically send your customers a customisable payment receipt when they make a payment online
Allow your customer to pay using a variety of payment methods
Choose from supported payment gateways for automatic recurring billing
Send your customers payment reminders before and after their invoices are due
Customise an email that is sent to your customers if their credit card payments fail
Set up email notifications when extra features are purchased by your customers
Configure a range of extra features for your customers to purchase such as additional domains, email accounts etc.
Specify setup fees and recurring fees for hosting plans
Make a payment using one of the payment options configured by reseller
Manage Credit Cards
View Billing Statements, Invoice and Payment details
View Recurring Transactions
Resellers can write own billing gateways including callback with no coding required
More billing reports
Ability to set up rules and tax bands
Vouchers and promotions
Pro rata and credit days
New shopping cart system to allow people to put together orders of multiple products.
A new shopping cart system and sign up wizard allows resellers to provide professional sign up processes that can include the ability for users to purchase multiple products from the start.
Template invoices mean users can make their invoices look the way they want them to

Domain Management

As an administrator or reseller you can view, edit and remove domains and domain registrations for any user in the system
Add/Remove Domains
Search for domains by domain name
Manage FTP Accounts
Use Helm’s File Manager to manage website content online
Create and Manage Virtual Directories
Secure website folders
Add/Remove Domain Aliases and Sub-Domains
Use Helm’s DNS Zone Editor to manage DNS Zone records (A, MX, CNAME, etc.)
Add/Remove Databases and Database users with Helm’s Database Manager. MySQL allows backup, download and restores for the end users)
Manage MIME types
Manage Custom Error Pages
Install/Remove and Manage FrontPage Extensions
Install/Remove Shared SSL
Configure website settings including support for extensions such as ASP/PHP/Perl/etc, Directory Browsing, Permissions, etc.
View Diskspace and Bandwidth usage information
Create and Manage ColdFusion DSNs
Manage IIS Default Documents
Manage IIS Parent Paths
Domain Forwarding
Due to Helm’s new module-based design it is now possible to support all custom features that each product may support.
Helm’s new provisioning system allows you to specify exactly how services such as email accounts are set up when a new domain is created.

Security

Specify minimum password lengths for a customer’s account passwords
Use an SSL certificate with Helm for secure data entry
Create a list of Banned IP Address to block access to Helm
IP Black Listing — stop troublesome individuals or only allow access from certain countries/areas to your control panel
Password Policies — require your customers to use strong passwords to decrease probabilities of security exploits

Localization & Personalisation

Fully re-brand Helm with your own logos, headers, footers and custom links
Choose from pre-installed skins or 3rd party themes
Modify default list sizes
Multi-Lingual Interface
View Diskspace and Bandwidth usage statistics
View information about users currently logged into the control panel
View Detailed Diskspace and Bandwidth Reports
View Customer Database Size Report
View Customer Invoice Report
Export all reports to Excel

System Configuration

Use Helm’s Configuration Tool to customise your Helm installation
Set up Helm using MSDE (installed automatically with Helm) or Microsoft SQL Server
Specify the install location for Helm System and files
Helm Configuration Tool can update Helm using Helm’s update service which allows you to choose a date and time to download updates, notify you when updates are available, and specify how many days after an update is released to wait before installing it
Customise your own control panel
Develop your own Helm 4 skin to make your control panel look and feel like your corporate site
Write your own modules — Do what YOU want to do, get Helm to help you manage new products and services that other hosting companies just don’t offer!
Threaded processing capability — improved performance. Helm can do more than one task at the same time to increase the speed of setting up domains etc.
Roll back support to clean up the system in the event of a failure to complete its tasks

Graphical User Interface

Ajax Support
Tree Menu System reduces "clicking-around"
Right-click context menus
Customer Buttons

Help

Complete Documentation
Vast Online Help and Support Resources

API

Helm 4’s new API has been designed so you can get any information about their account through an XML based API

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