Parallels Plesk Customer & Business Manager

Parallels Customer & Business Manager

A highly integrated billing and automation solution that makes it easy for shared Web hosters and resellers to sell websites, domain names, and SSL certificates and more.

Save Time and Enhance Customer Satisfaction

Parallels Customer & Business Manager simplifies your life by automating the full customer lifecycle—from ordering to account provisioning to recurring invoicing and billing. Whether your customers are creating (or upgrading) website accounts, registering domain names, or purchasing SSL certificates, Customer & Business Manager handles the task automatically, with zero manual effort on your part.

Plus, the easy-to-use self-service interface makes for happier customers by enabling them to purchase additional resources in real time and provision them right away. The end result is less overhead, higher revenues, and more satisfied customers.

What Makes Customer & Business Manager Different?

Only Customer & Business Manager gives you:

The convenience of complete integration.
You can see and manage all your customers—including their subscriptions, invoices, payments, and plans—through the same interface that you use for Parallels Plesk Panel. And your customers can manage all aspects of their relationship with you through one interface as well. This simplicity translates into major savings in both support and training.
Broad support for international billing.
With Customer & Business Manager, you can do business around the world. By automatically tailoring your billing to multiple locales—including the Americas, Europe, and Russia – Customer & Business Manager provides the multi-language, multi-currency, and international tax support you need.
Automatic recovery of unpaid hosting space.
When a customer fails to pay you, Customer & Business Manager will automatically recover the hosting space, so you can resell it to other customers. By making sure your existing servers are fully loaded before you buy more, Customer & Business Manager reduces your hardware costs.
Additional domain management functionality.
Like most hosting billing systems, Customer & Business Manager lets your customer select a domain name, verify its availability, purchase it, and automatically register it. But, unlike other billing systems, it lets your customers manage all aspects of their domain from your website, rather than having to go to the domain registrar’s site. That’s not only more convenient for them, but it avoids exposing them to competitive hosting offers from the domain registrar.

Customer & Business Manager also includes:

Support for integrating domain registrars, sellers of SSL certificates, payment gateways, and more. Domain registration services also include fully automated renewals and transfers on behalf of your customers.
An open and modular provisioning system that lets you sell virtually any service or product.

Fully-Automated Hosting

Customer & Business Manager automates the complete customer lifecycle, including:

Order taking, using an intuitive checkout process
Provisioning the customer’s account, applying appropriate resources through service plans
Payment acceptance—one-time and recurring
Processing of upgrades and add-ons in response to customer requests
Complete CRM details on each customer, with comprehensive reporting tools
Ability to import customers from existing Parallels Plesk Panel servers

Plus an intuitive end-user interface lets customers self-manage their accounts, reducing your support burden. For example, they can:

Update their credit card information
Pay bills
Upgrade their plan or add new features
Manage their domain names and SSL certificates

Quick and Intuitive Setup and Configuration

The initial configuration process been completely streamlined, so now all you have to do is fill in your company information and you can be up and running. You can configure other features—e.g., for accepting payments or processing domain registrations—when you’re ready to use them.

Different Account Types and Privileges

Customer & Business Manager lets you set up three types of accounts, each with its own privileges.

Administrator accounts for your staff, with access to all features and tools.
New! Reseller accounts for those who resell your services to end customers. Reseller access is similar to that of administrators, but only for their part of the business.
Customer accounts for both your own customers and those of your resellers. Customers have access only to their own subscriptions and information.

Easy Billing and Invoicing

Customer & Business Manager completely automates billing and invoicing, with support for different types of billing cycles (e.g., starting each subscription’s billing cycle on the date of purchase, or prorating the first invoice so that all invoices can be aligned to a specific day of the month). It also supports:

One-time and recurring billings
Credit card payments (including encrypted storage and both automatic and manual payments)
Off-site payment processors, such as PayPal and WorldPay
E-checks and bank transfers
Manual payment options, such as checks and wire transfers
Promotions, including both one-time and recurring discounts (e.g., when customer commits to a two-year plan)

Auto-Suspend and Re-Enable

If you have customers who have fallen behind on their payments, Customer & Business Manager will start by sending a series of warning e-mails. If those don’t produce results, it will suspend the non-paying customers, based on rules you set up. It can even automatically reclaim the server space, so you can use it for paying customers. If suspended customers then pay their bill, their accounts will automatically be re-enabled.

Fraud Prevention

Customer & Billing Manager comes with built-in fraud protection. An e-mail blacklist blocks orders from customers who attempt to use a blacklisted e-mail address; and an online FraudGuardian system checks customers’ credit history and generates a “fraud score.” Your administrator can specify thresholds for requiring manual processing and for declining the order altogether.

Download Customer & Business Manager Datasheet >