4PSA VoipNow Features

4PSA VoipNow Features

Standard Call Feature

• Call Forward
  When you’re not at your desk be sure not to miss important calls. Forward call to another extension or even to your mobile phone.
• Call Pickup
  This interesting feature gives users the possibility to pick up calls ringing at other extensions. A secretary can answer another employee’s phone without leaving her desk.
• Call Parking
  Calls can be parked in a private lot and picked up later according to the parking lot preferences. The feature is very useful when you want to put multiple callers on hold and allow these callers to be picked up by somebody else.
• Call Transfers
  Calls can be transferred between the extensions of the PBX, or even to public phone numbers. When an important call arrives, the secretary can transfer the call directly to the manager’s mobile and the caller will never know what happened.
• Record Conversations
  Record important calls like customer calls as part of satisfaction improvement programs or abuse prevention. Call recording can be event driven (the employee presses on a button) or unconditional (setup by management).
• Voicemail
  Never miss important messages when you’re out of office! The voicemail feature answers calls after a specified time interval and records the caller’s message. Recorded messages can be listened while out of office or can be sent by email to the mailbox’ owner.
• Authorization to Reach Extension
  Be sure that only important calls reach you! This feature ensures privacy by requesting the caller to provide a password in order to contact the desired extension.
• Do Not Disturb
  When you are busy, make sure that nobody disturbs you. This feature can be activated and deactivated from the phone terminal.
• Call Cascading
  Make sure that somebody will take the call. By enabling this feature, the call gets forwarded to another extension if not answered within a specified time interval.
• Ring All
  When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.

Advanced PBX Features

• SIP Presence support
  Allows extensions to monitor the status of other extensions. Phones can be configured to display on multi color LED buttons what other extensions in the company are doing. The receptionist will know before transferring a call that the manager is on the phone. SIP presence messages are group isolated, making the configuration very flexible.
• Incoming Call Rules
  Improves privacy protection, automates tasks and increases user productivity. Filter incoming calls based on CallerID and time of call, using rules that can perform a set of predefined actions, like hangup and transfer to certain destinations.
• Online Fax Center
  Receive fax messages directly in your email client Inbox. Users can receive fax notifications or even fax messages as PDF files by email. The faxes are also available in 4PSA VoipNow’s fax management interface.
• Text2speech
  IVRs are easier to build with the very good quality text2speech technology embedded in 4PSA VoipNow. Converting text to natural speech has never been easier, even if the message is in a foreign language.
• Local Conferences
  Share information and ideas quickly and easily. Enable virtual meetings with your customers, partners or co-workers next door or overseas. Full featured conference functions, giving the extension the option to setup passwords, room sizes, recording, volume, etc.
• Dedicated Voicemail Number
  A company can assign a special phone number the employees can call from a public number in order to check their voicemail messages. A fast and affordable, yet centralized access to voicemail from public phone.
• Intercom / Paging
  The new Intercom and Paging features are highly customizable, allowing an extension to broadcast messages to groups or to particular extensions. The phone system administrator of a company deploying 4PSA VoipNow can setup what extensions are allowed to use Intercom and Paging.
• IVR (Interactive Voice Response)
  Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a secretary or even substantially reduce costs and increase customer satisfaction.
• Advanced IVR Features
  Build complex, yet simply to use IVRs with a wide range of predefined actions. Text to speech, IVR schema builder and analyzer, IVR test mode, IVR cloning, to name just a few of the features that can help your business develop high quality IVRs in no time.
• Call Queues
  Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize the company resources utilization, improve customer satisfaction and even guarantee SLA terms.
• Call Queue Reports and Statistics
  The detailed call queue reports and statistics are vital for call center monitoring. The performance indicators, including calls report, answered / unanswered report, call distribution report, agent report, status report, help management optimize human resources and business processes.
• Access Conferences from Public Numbers
  When you are out of office or on the road you can still create or join existing conferences from public phone numbers. Sharing information with customers is equally easy, they can join conferences by dialing a phone number assigned for this purpose.
• Call screening
  The new call screening features are particularly interesting for call centers that want to filter calls by destination. Banks, insurance companies, or even small companies can use call screening in order to comply with local regulations and to guarantee customer satisfaction. The system can accommodate millions of numbers in the filtering list.

User Management

• Multitenant
  Modern software architecture based on SaaS model, allowing multiple companies to use the same software. Service providers can resell VoIP services to multiple accounts using a single software instance.
• Four Levels of Management
  Hierarchical user management, using role based access, with different rights and permissions, adapted to reselling business model for service providers (ITSP).
• Advanced Permissions and Limits
  Advanced account personalization with user independent permissions and limits that enforce usage restrictions. Every user can choose interface preferences like language, skin, etc.
• Phone Terminals Provisioning
  The fastest method to deploy and maintain without effort a large pool of phone handsets. The provisioning feature allows automatic configuration of phone terminals from major vendors.
• Group management
  4PSA VoipNow provides extensible group management support, the foundation of a new set of features targeted to enterprise users. Groups simplify management, speedup operations, and open the gate to new features.
• Maximum Number of Extensions
  Maximum number of extensions (phone extensions, call queue, IVR, calling card, callback, voicemail center, conference center) that can be added to the system. Scaling the number of extensions is easy and affordable using the license upgrades.
• SSO (Single Sign-On)
  4PSA VoipNow servers can be integrated in larger infrastructures, with minimal effort and without affecting end users, using the Single Sign-On module. By linking the local user account to the global account, the service customer can login with the same credentials in the software provided by all vendors.

Integration Capabilities

• CallNow
  The feature allows 4PSA VoipNow extensions to be contacted from the Internet. VoipNow end users can publish a link on the website or include it in their email signature. When someone clicks this link, the system can make the connection between him and the VoipNow user. 4PSA CallNow Center is a very important assistant to support, sales or other customer interaction people.
• VoipNow Plesk Module
  4PSA VoipNow Plesk Module integrates Parallels Plesk with 4PSA VoipNow in a single management interface. Using simple, straightforward replication and linking processes, account creation and replication between those two applications becomes a breeze.
• Call API
  Call API interface allows VoipNow users to use HTTP requests that support call initiations, call listing, and call hang-ups and provides the support for further plug-in developments.
• SOAP API Interface
  Interacting with third-party applications is possible using an open SOAP protocol. Management level and PBX features of 4PSA VoipNow servers can be controlled from a remote application, making integration jobs a breeze. You do not have to pay anymore for integrations.

System Features

• Supports SIP Providers
  4PSA VoipNow supports as many SIP providers as you want to add. By adding more than a SIP provider, you can create redundant connections and optimize costs using best cost routing.
• Supports Zaptel Cards
  Using Zaptel cards the system can be connected to PSTN network using analog or digital lines. Increase system connectivity using local Telecom providers and provide failover to SIP channels.
• IAX channels support
  IAX channels can interconnect 4PSA VoipNow servers with providers that offer support for the IAX protocol. All advanced features available for SIP, like call routing, failover, call concurrency, etc are also available on IAX channels.
• DID Numbers Management
  Easily manage public phone number allocation on clients and extensions. Export and import DIDs in no time using an interface designed to automate as much as logically possible.
• Advanced Call Routing and Fallback
  Choose the best call cost channel using intelligent route selection based on the time of call and call destination. The system minimizes costs, leads to provider independence, and increases the uptime of the communication system.
• Limit Concurrent Calls on Channels
  On each channel the administrator can set the maximum number of calls. Avoid traffic congestion by synchronizing with the channel technical or imposed limit.
• Limit Concurrent Calls on Extensions
  The number of concurrent calls can be set on reseller, client or extension level. The customization of the service plan can be done according to the anticipated traffic.
• Sound Files Management
  Easily upload, delete and change sound files that are used by PBX on prompts, messages, IVRs, etc. The sound management is AJAX based, provides folders and multilingual support.
• Music on Hold Management
  The music on hold feature can be responsible for the customer’s mood after several minutes of waitting on the phone. Music on hold playlists can be easily organized and customized using the management interface.
• Native Virtualization Support
  Packaged and formally tested for Virtuozzo/OpenVZ/VMware, 4PSA VoipNow is ready to be used by service providers and in enterprise environments. Contributes to server consolidation, optimizes resources, and minimizes costs.
• High Availability Support
  Maximizes uptime by addressing hardware or even software failures. Ready for mission critical applications. Backed up by 4PSA expert support services.
• System Monitoring and Reaction
  Maintain the server’s health and performances by monitoring main services. The predefined thresholds, email alerts and triggered events make sure that the server is self healing when something bad happens.
• Scheduled Local and Remote Backup
  System administrators can schedule server backups from the management interface. The backup module supports both incremental and full backups and can upload backup files to a remote storage server. Fully automated backup with restore options.
• Easy Upgrade from Interface
  Upgrade your 4PSA VoipNow installation directly from the web interface, with only a click of the button. No complicated upgrade processes that involve server restarts or ridiculous downtimes.

Best Value

• Support
  Benefit from the support offered by a vendor with over seven years of experience in mission critical applications maintenance. 4PSA support, included with all purchases, and even for the free versions for a limited time. Advanced management and emergency support plans are also available.
• VoipNow is Green
  VoipNow can be deployed in main virtualized environments, optimizing the resource management in data centers and allowing important energy savings.
• Price
  4PSA VoipNow price starts from zero. The 4PSA VoipNow Express edition is free, while the 4PSA VoipNow Professional edition has multiple licensing options designed to help companies.