Parallels Plesk 6.5 for Windows FAQ


What is Plesk 6.5 for Windows?
Plesk 6.5 for Windows is the latest installment of the award winning Webserver software formally known as Plesk Server Administrator (PSA). Plesk 6.5 for Windows is the Web-server management software specifically designed with the assistance of hundreds of professional Hosting Service Providers (HSP) to allow quick deployment and simplified management of a Windows 2000 or 2003 based server.
Why choose Plesk 6.5 for Windows?
Plesk 6.5 for Windows is efficient, stable, reseller-ready, secure, scalable, easy to use, flexible and proven.
What Operating System does Plesk 6.5 for Windows require?
Plesk 6.5 for Windows runs on Windows Server 2000 with Service Pack 3 and IIS 5 or Windows Server 2003 and IIS 6.
What are the differences and similarities in Plesk 6.5 for Windows and Plesk 6.0 for Linux?
There are more than 40 new features in Plesk 6 for Linux which are almost all included in Plesk 6.5 for Windows, Plesk 6.5 for Windows unique features include:
  • Plesk 6.5 for Windows offers a complete interface redesign that eventually will become adopted by the Linux versions.
  • Plesk 6.5 for Windows also manages Sub-domains as true in the domains root directory. New screens for Sub-domain configuration are in the Windows release which will also be adopted in the Linux versions.
  • Plesk 6.5 for Windows includes a new security sessions management screen allowing the system administrator to view all users who have accessed the system and close their session if necessary.
  • Plesk 6.5 for Windows and Plesk 6 support multiple IP addresses for the name-based hosting. Resellers can have a separate IP address assigned to them to provision the name-based hosting or one IP address can be shared by few Resellers.
  • Plesk 6.5 for Windows uses an enhanced traffic management that allows its users to separately account for incoming and outgoing traffic on primary Internet protocols: HTTP, FTP, SMTP, and POP3/IMAP.
  • New powerful component in Plesk 6.5 for Windows — Event Manager — simplifies integration of Plesk 6.5 for Windows with other systems. In response to the internal events (such as domain creation or traffic over usage by one of the customers) Plesk 6.5 for Windows can call external systems and automatically pass required data.
  • A Global Changes feature allows Admins and Resellers to perform group operations on dozens of objects simultaneously.
  • Domain Backup is available directly from the customer’s control panels allowing individual backups, downloads and uploads of backup files and restoration of the domain from a backup file.
  • All new Action Log storing all customer activity in the control panel for Admin reference.
More details about new and exciting features of Plesk 6.5 for Windows.
How will Plesk 6.5 for Windows help me to bill my customers for all the bandwidth they use?
Plesk 6.5 for Windows employs an advanced traffic accounting mechanism that allows users to more accurately count and therefore bill customers.
How will Plesk 6.5 for Windows improve security for the websites I host?
Improved security model in Plesk 6.5 for Windows makes sure that domain owners are sandboxed and unable to access other customer’s domain information through FTP or shell access.
What languages are supported for Plesk 6.5 for Windows?
Plesk 6.5 for Windows will be available with English, Japanese, German, Spanish, French and Russian interfaces. Completely localized all users are able to view the interface in different languages simultaneously.
What type of support is available for Plesk 6.5 for Windows?
Parallels provides a broad range of support options including 24 x7 E-Mail support, phone support, numerous FAQs and technical notes. Parallels is continuing the Plesk Online Forum for users to share ideas and assist in self support. Please see our Support section for more details.
How do I buy Plesk 6.5 for Windows? How much does it cost?
You can buy Plesk 6.5 for Windows through resellers or directly from Parallels. For more details please see our How to Buy section.
How do I become a partner, reselling servers or hosting based on Plesk 6.5 for Windows?
Parallels has developed a wide range of partner programs for the hardware vendors, service providers, ISVs. For more details please visit our Partners section.
What if I’m using PSA 5.0 (Please Server Administrator) and want to upgrade to Plesk 6.5 for Windows?
Upgrading from PSA 5.0 or Plesk 6 for Linux systems to Plesk 6.5 for Windows is impossible. The software platforms and database structures prevent the automated migration of Linux data to the Windows platform. You will need a new server to deploy Plesk 6.5 for Windows.
What if I’m using a competitor’s control panel software and want to migrate to Plesk 6.5 for Windows?
This is not yet available for Plesk 6.5 for Windows. Parallels can migrate data from competitors Linux platforms to the Plesk 6 for Linux software.
  • Ensim Webppliance™
  • Ensim Webppliance Pro™
  • Sphera Hosting Director™
  • Cobalt RaQ3 and RaQ4™
  • Cpanel™
  • Alabanza™
  • and Custom Control Panels
For more information please visit our Plesk Migration Express Service section.
Can I create and manage subdomains with Plesk 6.5?
Yes, you can create subdomains with separate FTP accounts to manage them. To access the subdomain management functions in Plesk, select the Subdomains button on the Domain Administration page of a required domain.
How do I find out which component versions Plesk is using?
You may access the detailed information on system components using the Component Info button available from the Server Administration page in Plesk.
Does Plesk allow monitoring user sessions?
Yes, you can monitor and terminate any user sessions from the Control Panel. To access user sessions management functions, select the Sessions shortcut in the navigation pane.
Can I adjust the way reports are displayed in Plesk?
Yes, you can use configurable custom report layouts to adjust the Client and Domain report presentation.
Is there a simple way to add custom buttons to the Control panel?
Yes, Plesk 6.5 allows convenient creation of custom buttons from the interface.
I cannot login to Control Panel as administrator, it says "Unable to login. There is another user with the same login (admin) is already logged in to the Control Panel. What should I do?
Try using the Service Control utility available from the operating system taskbar. Selecting the Delete Sessions button may help.
I forgot admin’s password. Can I retrieve it without sending by email?
Apart from the password reminder available from the login screen, you can use the plesksrvclient.exe utility located in <plesk installation directory>\admin\bin to set up a new password.
How do I set the Microsoft FrontPage login and password in Plesk 6.5?
When setting up physical hosting, use the FTP/Microsoft FrontPage Login and FTP/Microsoft FrontPage Password combined fields. The same login and password will be used for accessing MS FrontPage and domain FTP user account.
What does ’system access’ on physical hosting setup page mean?
It means the ability to login to a user account on a server where Plesk is installed.
While creating a new MS SQL database for a domain, I get the ’unable to connect....’ alert. Why is that?
This may happen if you specified incorrect login and password for connecting to the database. You can check that on the Server -> Databases page.
I want to translate Plesk to my native language. Who should I contact?
Please contact the person in charge at i18n@parallels.com.
What to do if can't start service "Plesk SMTP Connector"?

Most likely at you it is installed Windows SMTP service. Disable or remove this service from your system.

To disable this service does the following actions:

  • If you have Windows 2000:
    1. Open console: Start\Settings\Control Panel\Administrative
    2. Tools\Services,
    3. Find service "Simple Mail Transport Protocol (SMTP)",
    4. Open service’s properties,
    5. Press the stop button if service is started,
    6. Set service’s Startup type to Disabled.
    7. Press Ok.
  • If you have Windows 2003:
    1. Open console: Start\Administrative Tools\Services,
    2. Find service "Simple Mail Transport Protocol (SMTP)",
    3. Open service’s properties,
    4. Press the stop button if service is started,
    5. Set service’s Startup type to Disabled.
    6. Press Ok.

To remove this service does the following actions:

  • If you have Windows 2000:
    1. Open console: Start\Settings\Control Panel\Add/Remove
    2. Programs\Add/Remove Windows Components\Internet Information Services (IIS)
    3. Clear checkbox "SMTP Service"
    4. Press Ok.
  • If you have Windows 2003:
    1. Open console: Start\Control Panel\Add or Remove
    2. Programs\Add/Remove Windows Components\Application Server\Internet Information Services (IIS)
    3. Clear checkbox "SMTP Service"
    4. Press Ok.
What to do if service "Plesk SMTP Connector" crash?
Please check up last updating for MailEnable on the site http://www.mailenable.com/hotfix



 
 
 
 
 
 
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