Reduces customer support, improving staff productivity and eliminating time wasted searching for information across disparate systems such as shared folders and paper documents.
Reduce in-bound customer support
The web-based self help interface makes it easy for customers to find answers to their own problems instead of submitting emails or calling your support department. Your knowledge base can also be integrated into your contact/support forms to provide instant answers to customer’s questions as they type, reducing support even further.
Share company documents and procedures
Whether your staff are in one physical location or one hundred, Interspire Knowledge Manager makes it easy for them to share, search, rate and print company documents, procedures and more. Forget email or network fileservers — now everyone has access to the same single version of a document from the same location.
Eliminate staff training time
By providing new staff members with a list of company-wide policies, procedures and how-to guides to read in your knowledge base, they can be up and running quicker. You reduce staff training time significantly and give new staff members a "hands on" approach to learning.
Knowledge Manager |
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|---|---|
| Company | Interspire |
| Application Category | Knowledge Base |
| Offerings |
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| Subscription Frequency |
|
| 1st Level Support | Vendor |
| Support Model |
|
| Other Support | Knowledge Base, Forums |
| Optional Support | Fee based, per incident, phone support |