One day course
Duration: 8 hours (1 day)
Course materials: Student’s Guide, Student’s Lab Guide
Certification: Parallels certificate

Course Overview

This course is designed to train participants on the basic features of Parallels Business Automation and includes lab exercises. Attendees will learn how to administer a multi-server, multi-platform environment using Parallels Business Automation and practice administering hosting service provider (HSP) sites. This course contains step by step instructions and information about Parallels Business Automation’s features, functions, and configuration. The focus is on the "Initial Implementation" module which covers basic knowledge of setting up a new Parallels Business Automation system. If time permits, the course will include additional modules such as "Channel Management", "Customer Functionality" or "System Maintenance" which give administrators a more in-depth understanding of the business administration and system resource management. The lab exercises are provided to develop skills in performing initial system configuration, payment system configuration, hosting plans creation, and managing subscriptions and billing documents.

Parallels Business Automation Basic Administration course or Parallels Business Automation On-Line Administration course is a minimum curriculum required for all new Parallels Business Automation customers. Two day Parallels Business Automation Administration course is highly recommended!

• Course Content
• Lab Exercises
• Prerequisites
• Who will benefit from this course

Course Content

This course is divided into several modules. Most modules contain topics with subject descriptions followed by on-screen demonstrations. At the end of modules, participants will be evaluated on the subjects learned.

• Introduction
  Brief introduction to the issues faced by hosting providers and a description of Parallels Business Automation’s main features and advantages.

• Architecture Overview
  Introduction to HSP site. Description of a typical Parallels Business Automation deployment including integration with Virtuozzo, Plesk, Sitebuilder, and Dedicated Servers. Brief introduction to Parallels Business Automation structure including the account hierarchy and administration tools.

• Initial Implementation
  Basic operations using the Provider Control Center (PCC). Initial service settings including: IP pools allocation, name server assignment, domain registration, Virtuozzo and Plesk Hardware Node registration, OS and application template installation. On-line payment system settings. Hosting plan creation and provisioning via the on-line store. Customer subscription. Payment process.

• Business Administration
  Billing system set-up including: payment processing features, payment plug-in modules, credit card and Bank Transfer processing, recurring billing, fraud protection, credit terms, partner levels, discounts, promotions, taxation. Commerce activity on creating and selling various hosting plans. Document processing.

• Customer Functionality (optional)
  Working with the customer Control Panel.

• Event Management
  Tracking events and planning actions on events.

• System Maintenance (optional)
  VPS maintenance: backup and restore, repair, destroy, migrate. Troubleshooting tools.

Lab Exercises

• Creating a User
• External Node Registration
• Domain Registration
• Name Server Setup
• Configuring the On-line Payment System
• Creating a VPS based Hosting Plan
• Buying Hosting Plan by a Customer

Prerequisites

The attendees should be familiar with the following subjects.

• Principles of providing hosting services
• Basic knowledge of Linux
• Basic command line utilities
• Principles of Networking technologies

Who will benefit from this course

HSP and reseller staff responsible for system and business administration, accounting, and partner management. The course is recommended for participants that will be able to study the rest of the topics independently and complete lab exercises included in the Parallels Business Automation Administration course.

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