What is Support Code?

A Support Code is a 10-digit number divided into two 5-character blocks: xxxxx-xxxxx.

You will need your Support Code to request Parallels Support via email, online chat, or phone.

There are two types of support codes:

a) Consumer Support codes
b) Enterprise Support codes

Consumer Support Codes

Consumer Support Codes are issued for personal accounts that register at the Parallels web site and are mainly for Parallels Desktop and Parallels Workstation customers.

To obtain your Parallels Desktop or Parallels Workstation Support Code, please register your Parallels Desktop (Upgrade or Full) / Parallels Workstation product activation key through your account page or buy a support package and register your order ID.

Once the above is completed, your Support Code will appear in your Parallels Account main page.

  • If you registered your Parallels Desktop/Parallels Workstation activation key more than 30 days ago, you should purchase one of the Parallels Desktop or Parallels Workstation support options and register your 9-digit order reference number in your account -> "My support options". Once you’re done, wait for several minutes for your Support code to appear.

  • If you registered your Parallels Desktop/Parallels Workstation product activation key less than 30 days ago, your Support Code should already be available in your Parallels Account main page.

 

Enterprise Support Code

Enterprise Support Codes are intended only for corporate customers. These codes are provided to customers, usually by a sales representative, after they sign a support contract with Parallels.

If you are a corporate customer, you can obtain your Support Code from your Sales Representative or by logging into your RT Self-Service account:

The RT Self-Service account also enables you to create, track, resolve and re-open tickets created on behalf of your company.

1. To access the web-interface of RT Self-Service, go to https://support.parallels.com/NoAuth/GetPassword.html.

2. To activate your account, please use the email address and the number of your created ticket.

3. Once your account is activated, you will receive an email with your activation link to the RT Self-Service. Please follow this link to configure your new password and access the RT Self-Service.

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Note: Support systems under maintenance mode within 10pm-11pm PDT (UTC -0800) time on April 20th.

Please try out our self-service resources first before contacting support.
Request submission is possible but you may expect delay in system response on incident creation.